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CMBD Architect - Eagan

Employer
Kforce
Location
Minnesota
Salary
Competitive

View more

Industry
Construction
Role
Architect
Job Type
Long-Term
Hours
Full Time

Description

Kforce has a client in search of a Fraud Prevention Services Phone Advisor in Pittsburgh, Pennsylvania (PA).Summary:Fraud Representatives are responsible for monitoring debit and credit card accounts for fraudulent activities and for receiving inbound calls from our customers. Representatives are also responsible for providing high quality customer service by responding to telephone inquiries, customer requests, and problems related to debit and credit card fraud and dispute claims. The representatives will interface with multiple financial institutions and cardholders for multiple financial institutions to service all customer needs in regards to fraud and dispute issues. Other responsibilities include:

  • Working directly with cardholders to resolve customer service issues or fraudulent/unauthorized activities
  • Analyzing cardholder account transactions to identify abnormal activity that may be fraudulent, violate the terms of the merchant/cardholder agreement, or indicate a potential credit risk
  • Contacting cardholders to validate the authenticity of charges
  • Works to prevent loss once abnormal activity or unauthorized use has been determined
  • Requirements

  • High School diploma or equivalent
  • One to three years of clerical or related work experience
  • Preferred Skills/Experience:
  • Well-developed ability to identify and interpret data and resolve exceptions
  • Ability to work with unwritten but generally understood instructions
  • Excellent verbal and written communication skills
  • Proficient computer skills, especially Microsoft Office applications
  • Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."

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