Senior Manager - Living Benefits Claims

When you're a Securian Financial employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. One where you get the support and flexibility to become the person you want to be, at work and outside of it. For our newest team members and our most tenured, we're committed to being an employer of choice.

Location: St. Paul, MN

Department: Benefit Distribution Center

Overview:

This position provides leadership and direction to Securian Financial's living benefit claim operations. It is a senior level position within our enterprise Benefit Distribution Center. It is a dynamic opportunity and critical role as we position ourselves to best serve our customers, manage risk, drive efficiency and support our associates. This role will report directly to the Head of the Benefit Distribution Center.

What you would do in this job:

1. Leads and provide oversight of all US living benefit claim operations spanning a wide variety of Group products and Individual Life products.
2. Responsible for effective team leadership including motivating, coaching, change management and other leadership competencies.
3. Provides effective operational risk management ensuring claim handling is in compliance with applicable state and federal regulations.
4. Accountable for claim decisions; participates in litigation process including depositions, trials and acting as designated corporate representative.
5. Liaise with Head of Benefit Distribution Center (BDC) to prioritize initiatives/projects to advance applicable strategic plans.
6. Maintains strong customer experience and operational metrics through leadership, innovation and process efficiencies.
7. Maintains in depth understanding of customer and channel partner needs, market trends and solutions.
8. Principal liaison on major initiatives or opportunities (sales, projects, product and system development, etc.).

What we'd expect from you:

1. Proven leadership experience (both project and people leadership) to effectively motivate and coach associates and other leaders of people.
2. Experience and background in operations and the ability to measure success both qualitatively and quantitatively.
3. Strong strategic perspective to anticipate change and establish vision for the department.
4. Strong collaboration skills with the ability to keep the customer experience as a priority.
5. Risk management experience ideally in the Financial Services industry.
6. Excellent communication skills (oral, written and presentations) and the ability to handle conflict with professionalism, integrity and trust.
7. Ability to work and communicate with a wide range of individuals and at all levels within the organization.
8. Strong critical thinking and problem solving skills with the ability to work with complex situations.
9. Attention to detail balanced with ability to see big picture.

Preferred skills for this job:

1. Experience within a claims environment ideally in the financial services industry.
2. Experience with insurance products.
3. Understanding of medical terminology.
4. Successful track record in 4 year degree program.

What you could expect from us:

Securian Financial is based in downtown St. Paul for nearly 140 years. We're committed to giving back to our community, donating 15,000+ employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:

• Generous paid time off. We want you to take time off for whatever matters most to you!
• Tuition reimbursement program. We value continuous learning at Securian!
• Company-funded pension plan as well as 401k retirement plan - great resources to secure your financial future.
• Continuous opportunities for new challenges.
• Variety of health plan options as well as dental and vision plans.
• Discounted Metro Transit costs. All buses and the light rail stop within 3 blocks of our buildings.
• Paid maternity/paternity leaves.
• Ergonomic sit/stand desks.

Physical job requirements:

• Ability to travel approximately 5 times per calendar year
• Ability to work at least 40 hours per week
• Ability to utilize keyboard, mouse and computer for up to 8 hours per day
• Ability to utilize phone for approximately 1-4 hours per day
• Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal employment opportunity:

Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone (voice), 711 (telecommunications relay), or by email at

For all inquiries about this position, please apply directly on our website or contact us at