Executive Director

Since 1998, PCs for People has been a driving force behind digital inclusion* efforts across the US. We are a self-sustainable 501(c)(3) nonprofit organization with a national reach. Self-sustainability is driven by our four-step approach - Source, Refurbish, Distribute, and Support. With strong partnerships and dedicated staff, 250,000computers have been distributed, 128,000 homes have internet access, and millions of pounds of electronics have been responsibly recycled. Job Description This position is designed to cultivate a positive and motivating environment for both PCs for People's customers and employees. The Executive Director will work cross programmatically with customer service, digital literacy, and technician employees to ensure our employees are successful, stay motivated and engaged in their roles through our mission. This is a development role that will create and manage procedures to ensure excellence in service to PCs for People customers. The Executive Director will report directly to the CEO. This position may include, but is not limited to, the following duties and responsibilities: Staff Management and Development Lead, train and mentor employees to ensure continuous improvement and professional development Track goals and guide work to ensure necessary targets are met and develop new metrics as needed Promote a positive teamwork environment between departments and among employees Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback Identify training needs and customize individualized and group training to ensure optimum performance for staff Provide feedback, reviews, and corrective actions as needed Customer Support Manage and support the customer service team to ensure consistently high-quality output that meets our internal and external customers' needs Oversee and manage customer service support in person, via email, and over the phone, and through various social media platforms Resolve customer-service or product quality issues and complaints by identifying the root cause and ensuring appropriate actions are taken to both resolve the situation and avoid it in the future Maintain courteous, productive relationships with staff, sales, operations, management, office personnel, and customers Process Improvement/Office Management Management of office procedures, including daily scheduling and task delegation Ensure PCs for Peoplecustomer service staff follow company policies and procedures Cash management Assistance and oversight of our internet policies and procedures Ordering supplies and coordinating with vendors Other duties as assigned Operations and Strategic Planning Develop and implement strategies for growth and impact P&L experience with proven ability to drive revenue growth and optimize expenses Evaluate and improve operations, product quality, and financial performance Required Skills/Qualifications Minimum of 7+ combined years of customer service management experience Positive attitude, self-motivated and proven leadership skills Team-oriented, adaptable, dependable, and strong work ethic Strong communication skills, both written and oral; excellent interpersonal skills Proficiency with word processing and email applications Demonstrate problem-solving skills Strong organization skills to manage both day-to-day operations as well as special projects Strong analytical thinker Ability to estimate and meet deadlines Salary This is a salaried position, DOE but expected to be between $60,000 to $80,000 per year, which may sometimes require more than 40+ hours a week. To Apply Send email to with your resume, cover letter, and salary expectations . Use the following naming convention for attachments: Fname_Lname_Resume,Fname_Lname_CoverLetter, and Fname_Lname_Salary . Word or PDF documents are acceptable. For more information visit