Client Service Supervisor

Job Description

Spherion Duluth has an internal opening for a Client Service Supervisor! This position is full-time, permanent with working hours on Monday - Friday 8:00am-5:00pm. Spherion Duluth offers a competitive benefit package that includes health insurance coverage, 401k match, PTO and holiday pay, bonus opportunities, paid training opportunities, and free parking!

The Client Service Supervisor is accountable for ensuring the availability of qualified flexible employees through appropriate recruiting and skill matching to achieve total client satisfaction. The CSS is also responsible for telemarketing, business development, managing flexible employees and imposing discipline as appropriate.

Responsibilities:
Operations/Administration:
--Determine client needs, place appropriately skilled employees on flexible/full time assignments and conduct quality control and arrival calls on all client orders
--Receive, write and process all client orders with complete job description and credit information
--Assign appropriate pay rates for field employees and bill rates for clients within established guidelines
--Perform daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable, collections)
--Communicate and coordinate the various aspects of branch operations required to ensure compliance with established policies and procedures, as well as local, state and federal laws and guidelines (Worker?s Compensation, Unemployment, Human Resources, Legal, WOTC, etc.)

Sales/Business Development:
--Conduct telemarketing to existing and prospective clients; may also perform outside sales activities
--Maintain communication with established clients to ensure successful business development and to promote client and employee retention
--Identify recruiting needs and participate in the development of outside recruiting sources
--Identify new business opportunities
--Participate in local professional, business and civic organizations to enhance personal development and to promote company recognition (must participate in Chamber Business After Hours as well as other chamber events; must participate in the HR Association meetings)

Supervision:
--Recruit, interview, make hiring decisions and conduct new employee orientation of flexible employees
--Counsel flexible employees on behavioral and performance issues, document and take corrective action as necessary

Working hours: 8:00 AM - 5:00 PM

Skills:
--Ability to make sound business decisions
--Excellent interpersonal, communication and problem solving skills
--Ability to prioritize and multi-task
--Good planning and organizational skills necessary to achieve business goals and to increase office efficiency
--Adaptability, flexibility and the ability to maintain effectiveness during change
--Computer literacy
--Ability to create and interpret financial and operational reports
--Ability to work effectively in a team environment
--Ability to work flexible/extended hours when necessary

Education:
High School

Experience:
1-4 years

Qualifications:
--Four-year college degree or 5 years of equivalent business experience
--Minimum of two years of experience in a fast paced, multi-tasking environment

Apply online today! Position is open until filled.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Informat