Health Unit Coordinator - Float Staff

Position description

Location: Float, Mayo Clinic Hospital RMC and SMC

Nursing Team Roles: Float Staff are a diversified group of Registered Nurses (RNs), Patient Care Assistants (PCAs), and Health Unit Coordinators (HUCs) who provide care to patients on general and intensive care units on any shift at one of two hospital campuses. This is done to maximize the patient care unit's potential to provide safe and quality patient care. Floats Staff are oriented to and able to provide nursing care and/or unit support on medical, surgical, and specialty units. All care/function assignments are carried out as applicable to their job descriptions and the patient care unit to which they are assigned.

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs. Qualifications High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.
Additional qualifications Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends and holidays.

Internal applicants should attach their three most recent performance appraisals. License or certification Maintains certifications/licensure per work unit requirements.