Skip to main content

This job has expired

Financial Counselor

Employer
Altru Health System
Location
Grand Forks, ND
Salary
Join our team!

View more

Job Details

Job Summary

Financial Counselors assist patients in applying for local, state and federal assistance and are certified to assist with the Federal marketplace.They are certified in assisting patients in applying for Hospital Presumptive Eligibility through the state of North Dakota and Minnesota and also assist with Altru's internal charity programs such as Community Care, Charity, and assistance through the Altru Foundation. Financial Counselors serve as liaisons between external organizations and assist in gathering documents to support eligibility and appeals. Financial counselors represent Altru's HERO program in community outreach events and work with self-pay patients to collect pre-payments while also counseling and educating patients on their insurance benefits and connecting patients with external resources when needed.

Essential Job Functions
Acts as the primary contact for customers, clinical, and support staff via phone calls, e-mails, and written correspondence to resolve problems, concerns, insurance, coding and billing questions. Evaluates, develops and implements action plans to arrange payment of outstand balances. Resolves and documents all issues and concerns that are received. Assists guarantors who have minimal or no insurance coverage to determine a course of action to maximize prompt payment and minimize bad dept.

Receives and responds to patient, professional and clinical inquiries in person or by telephone and provides accurate processing and billing support. Explains insurance benefits, payments, claim submission, billing and general Business Office procedures.

Reviews assigned inpatient admissions and visits patient and/or family members on floors to obtain required information.

Performs account analysis and educates guarantors in regards to payment issues on outstanding patient balances. Reviews, verifies and evaluates demographic and third party payer information as they are related to patient accounts.

Provides notary public services, as needed.

Process assigned computer generated bills and posts payments and/or adjustments on assigned accounts.

Addresses patient complaints, financial concerns and any other issues in a courteous and professional manner using resources available both internally and externally.

Performs other duties as assigned or needed to meet the needs of the department/organization.
  • Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
  • Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.
  • Demonstrates knowledge and understanding of and compliance with:
    • All pertinent safety, health and environmental policies, procedures and guidelines.
    • Working safely, without causing harm or risk to self, others or property.
    • The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
    • The use of all safety equipment and personal protective equipment.
License, Certification & Registration
Title

Credentialing Body

Timeframe When Needed

Verified By

Certified Application Counselor (CAC)

Health Insurance Marketplace

Within 6 Months of Start Date

HR Primary Sources

Education & Experience
Degree/Diploma

Program of Study

Required/Preferred

Associate's

Business
Preferred
Experience

Required/Preferred

And/Or

A minimum of 2 years of related experience

Required
Knowledge & Skills
Title

Required/Preferred

Knowledge of state and federal medical assistance programs.

Required

Demonstrates the ability to effectively communicate both verbally and in written format.

Required

Demostrates proficient computer skills with a high degree of accuracy for computer tasks.

Required

Demonstrates excellent customer service skills.

Required

Company

Do what you love. Make a difference. Join our team of over 4,000 health professionals and support staff committed to caring for the region for more than 100 years.

At Altru Health System, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician-led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network.

If reasonable accommodation is needed to apply or interview for a position, please contact careers@altru.org or 701.780.5123.

Company info
Website
Telephone
701-780-5123
Location
Grand Forks
North Dakota
US

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert