Business Banking Associate

The Business Banking Associate will aid in product and services delivery, onboarding, and client relationship management freeing up the time of the Relationship Managers (RM) so they can focus on the clients. Position will be responsible to maintain a positive, high touch, hospitable client experience while exemplifying Platinum Bank's Client Service Standards. Candidate must have the ability to multi-task daily activities and have strong organizational skills. Previous loan administration experience is desired.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide support for Relationship Management (RM).

General Administrative Support:

• Provide customer service and enhance customer relationship portraying the service culture of Platinum Bank
• Perform various administrative and data entry duties
• Coordinate schedules, make appointments, provide setup for meetings and prepare/send correspondence

Product & Services Support: Perform various duties to assist in processing new product requests including loans, deposits, related services and loan renewals to include:

• Collaborate with third party service providers and internal support staff to efficiently manage the credit process, perform customer due diligence and coordinate closings
• Order and obtain loan closing and post-closing documents
• Support the application process gathering information, performing CIP due diligence, preparing CIP documents and conducting customer information system set up
• Collaborate with Client Services to create deposit account documents, open and onboard deposit accounts
• Maintain customer electronic records, perform disbursement/transaction processing and resolve collateral and financial exceptions
• Perform closings with clients of products as needed
• Assist customers with account questions, maintenance, service requests and troubleshooting.

Back up Client Services: Perform various duties to assist in supporting clients with new and existing deposit services requests to include:

• Greet customers, answer phones and provide customer service portraying the service culture of Platinum Bank.
• Process customer transactions.
• Manage cash drawer
• Assist customers with account questions, maintenance and troubleshooting service requests

Other Responsibilities:

• Comply with Federal and State Regulatory Compliance Statutes and bank policies and procedures applicable to the functions being performed.
• Performs other responsibilities as assigned.

QUALIFICATIONS

Education and/or Experience

• High School degree or GED Required
• Preferred 4 year college degree or (5+) years related banking experience and/or training; or equivalent combination of education and experience.
• Loan administrative experience is desired.
• Maintain NMLS active credentials

Knowledge, Skills & Abilities

• Effective communication skills
• Handle and maintain information with utmost confidentiality
• Excellent customer service and collaboration skills
• Excellent analysis, observation, problem solving and decision making skills
• Strong organizational skills with the ability to multitask in fast pace environment
• Accuracy and efficiency with attention to details
• Technically skilled in the following software applications: Microsoft Excel, Word, and Outlook
• Experience with Jack Henry applications desirable

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Work Environment

• The working environment is typical for an office and does not require exposure to difficult or hazardous conditions.

This Position Description reflects management's assignment of major responsibilities, which represent the majority of essential functions. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons.

Applications can be downloaded from the Platinum Bank web page, in the contact section:

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