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Store Support and Training Specialist

Employer
Titan Machinery, Inc
Location
West Fargo, North Dakota
Salary
Join our team!

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Industry
Manufacturing and Production
Role
Other
Job Type
Long-Term
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Job Details

Overview

This position is responsible for supporting store activities and training the Store Administration function on relevant systems and processes within Titan Machinery. The position is responsible for handling store questions/issues and training the store administration employees on the various support systems including ERP system processes and SOP's utilized by the company in relation to the store administration roles within the business. As the company hires new personnel, acquires or starts up new stores, the incumbent is an integral part of the transition team that sets up and implements the Titan process and procedures in these stores.

Responsibilities

  • Efficiently answer questions and issues from store personnel relating to store administration and training and/or customer transactions through the centralized call center organization at the Shared Resource Center (SRC)
  • Provide training using best practices for the Store Administration personnel as required and determined by the organization, including during the start-up phase of a new acquisition
  • Cultivate and develop strong relationships within the company
  • Understand the Titan Policy and Processes with regards to store activities and support ensuring full compliance with any government or regulating organizations
  • Assist in meeting the company requirements for revenue recognition and asset management policy
  • May assist in creating training documents for end user
  • Travel to store locations and meetings as needed for training purposes.
  • Work directly with the ERP group to give them accurate and reliable reporting on the software issues and to assist them in focusing their programming staff on fixes and enhancements
  • As required, complete integrated testing within the change management process, in conjunction with the ERP organization, for new software processes and fixes
  • Review survey feedback and performance measures to improve services, tools, and support experience
  • Work to develop new processes with regards to communicating and/or training store personnel in terms of administration functions
  • Follow all safety rules and regulations while performing work assignments
  • Other duties as assigned


Qualifications

Required:
  • 2 + years of related experience and/or related military experience
  • Ability to handle and resolve frequent interpersonal conflict
  • Ability to perform in a fast-paced, stressful work environment
  • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
  • Ability to travel up to 20% of the time and work flexible hours
  • Exemplifies Titan Machinery's Core Values
  • Keen attention to detail, high level of initiative, and the ability to work independently
  • Ability to communicate ideas in both technical and user-friendly language
  • Ability to oversee integrated testing and reporting into application development issues
  • Ability to prioritize and execute tasks with a keen attention to detail
  • Dealership administration background/experience a plus
  • Excellent written and oral communication skills
  • Highly self-motivated and directed while experienced with working in a team-oriented collaborative environment
  • Strong customer-service orientation
  • Strong process orientation, experience with process designing, the ability to process data to generate meaningful reports and failure analysis


Company

Titan Machinery Inc., founded in 1980 and headquartered in West Fargo, North Dakota, owns and operates a network of full service agricultural and construction equipment dealer locations in North America and Europe. The network consists of US locations in Arizona, Colorado, Iowa, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Wisconsin and Wyoming and its European stores are located in Bulgaria, Germany, Romania, Serbia and Ukraine. The Titan Machinery locations represent one or more of the CNH Industrial Brands, including Case IH, New Holland Agriculture, Case Construction, New Holland Construction, and CNH Industrial Capital.  Additional information about Titan Machinery Inc. can be found at www.titanmachinery.com.

How do different cultures play a part in your organization? Titan Machinery has a strong company culture of collaboration and teamwork. Its takes a team of professionals with diverse skills and experiences to keep our business running and serve our customers.
 What skills, education, and experiences does your ideal candidate(s) have? This can vary between our roles, please view the posting description for specifics!

How would you describe the company leadership/team management? Check out our blog to hear about our company and read spotlights on our team members and managers!
https://www.titanmachinery.com/our-company/news

Where do you see the company/organization in the upcoming years? We encourage you to follow us on social media to stay up to date with company news! What do you feel candidates need to know about the company before applying? Diversity & Inclusion: Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.

Company info
Website
Location
644 East Beaton Dr.
West Fargo
ND
58078
US
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