District Manager

The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to ensure that corporate initiatives and Towne Park cultural perspectives are incorporated within the district's operations.

DUTIES AND RESPONSIBILITIES
Operations
Maintains knowledge of operational requirements and business reporting procedures affecting operational
functions and ensures Towne Park policies, procedures, and reporting are in compliance through out the district
Directs the activities and effectiveness of Account Managers and other district support to meet company and client
objectives
Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance
with contractual obligations, legal obligations and the policies of Towne Park
Understands and drives business metrics and performance measurements to ensure effectiveness, high
performance and compliance within the district
Assesses work processes regularly to ensure functionality and efficiency
Conducts weekly district staff meetings and other meetings as needed
Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to
corporate accounting for closing each month's business accurately
Works closely with managers to help them understand how to improve the performance of their sites
Ensures Account Managers understand and meet the expectations of both clients and Towne Park
Collaborates with the Sales department to identify, pursue, and secure business development opportunities

Staffing
Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and
objectives of staffing and scheduling at their sites
Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately
forecast staffing needs
Partners with Talent Team in the administration of the district's recruitment initiatives
Participates in the recruitment and development of management talent to support growth and succession planning
within the district and throughout the company

Training and Development
Ensures that all new hires receive a proper orientation and on the job training
Works with the Manager of Talent Operations to ensure training programs are properly implemented and supported
Prepares associates to become Account Managers by administering management training at the field level
Identifies Account Managers who can become senior leaders in the organization and works with them to prepare
for additional responsibilities

Associate Relations
Ensures uniform adherence to human resources programs such as pay, benefits, progressive discipline, rewards and other policies and procedures
Listens to associate concerns and ideas and takes appropriate actions for change when necessary
Provides regular forums for meeting with associates to improve communication
Provides support for diversity throughout the workplace ensuring an environment of respect and equality for all individuals
Systems and Standards
Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
Trains others or sees that they are trained to properly use the systems provided
Maintains a clean, neat work environment
Completes all tasks in a timely manner as instructed by the Vice President of Operations/Regional Director (depending on division)
Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
Treats clients and associates with courtesy, respect and dignity
Maintains strict confidentiality related to associate and client information

Safety and Risk Management
Understands and follows safety and security procedures
Ensures that the district complies with all safety, claims and workers' compensation policies and procedures
Practices preventative safety procedures as set forth by Towne Park
Reports all accidents and incidents to the Vice President of Operations/Regional Director (depending on division)
immediately
Uses only equipment trained to use and operates all equipment in a safe manner
Reports all potential high risk areas and safety concerns to the Vice President of Operations/Regional Director (depending on division)
Partners with local leadership on the delivery of safety and loss prevention communications

Qualifications:

Bachelor's degree from a four-year college or university and a minimum of seven (7) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and client relations