Service Foreman ??? Lead Diesel Technician/Mechanic (2nd Shift)

mechanic manager service trucks dealer kenworth Wisconsin Kenworth, located in Madison, WI, is accepting applications for our Service Foreman Lead Diesel Technician/Mechanic position on second shift. The ideal candidate would have a minimum of 5 years of experience and is mechanically inclined and has formal education and/or experience in the diesel or automotive industries. Excellent benefits offered. This is a great opportunity to join a growing and successful dealer group! Responsibilities: Insure that all service phone calls are handled professionally and expediently Coordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians Supervises all assigned service technicians Coordinates department activities between service department, parts department and service customer Facilitates effective communication between internal and external customers, vendors and business contacts Primary Duties: Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order Manages available billing hours by planning and effectively delegating work load to qualified and available service technicians Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements Establishes and ensures adherence to maintenance schedule for service facility and shop equipment Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress Assists service technicians in the service shop as needed Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and mat Qualifications: Formal technical school graduate certificate/degree (or equivalent work experience) Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service Effective written and verbal communication skills Ability to obtain a Commerical Driver's License (CDL) Familiarity with both DOS and Windows based computer programs Demonstrated working knowledge of warranty guidelines, claim procedures and company policies Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities The ability to work under pressure while prioritizing and processing several tasks simultaneously Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis APPLY NOW