Director, Customer Solutions

Digi-Key is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, Digi-Key has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Director, Customer Solutions

Position Overview:

The Customer Solutions Director is responsible for developing new customer solution initiatives and guiding the transformation of current solutions. The primary focus is to drive sustainable positive results for Digi-Key by integrating and leveraging a variety of available resources. The Customer Solutions Director will support and lead the conceptualization and implementation of Digi-Key's Supply chain and digital (API, EDI, Punchout) solutions strategy and drive our efforts to continue expanding on the utility of Digi-Key's products & services with our customers.

This role will be responsible for working with the marketing team to ensure Digi-Key is taking an active role in public relations|press, social media as it relates to sponsor messages, press releases, etc.

This position is project oriented and will be required to demonstrate strong innovation, consulting and relationship building & management skills. The Customer Solutions Director will work with a variety of Digi-Key's global team as well as external partners (current, and prospect) to nurture and grow new & expanded customer opportunities for Digi-Key.

Responsibilities:

Must be able to...

• ​ Provide a strategic perspective to customer facing|customer engagement teams, delivering critical business insights and launching initiatives that impact the market
• Develop business plan & design strategies to define|attract new supply chain opportunities across multiple sectors and geographies
• Customize business proposals according to the needs and interests of each opportunity
• Engage with potential partners to explain the Digi-Key concept and understand how it might align to their business objectives
• Map the decision-making process of each potential prospect in order to optimize conversions at each stage
• Continually seek and take advantage of opportunities to network with external partners at external/industry forums
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Research the technology landscape in target markets, and how these landscapes relate to our customer & product priorities, to choose and sequence the best products|solutions for our customers
• Build and maintain network of external knowledge leaders to continue expanding knowledge of new, upcoming trends and technologies
• Manage cross-functional teams to identify and creatively implement new business initiatives and solve complex operational, regulatory, and legal issues
• Supervise and drive decision-making on all partner agreement specifics, launch partners post-deal, and transition those partners to the appropriate teams
• Understand broader market trends, Digi-Key's customers & be the expert on competition
• Provide business & process re-engineering services in consultation with executive leaders and senior managers
• Know & understand area KPIs|OKRs (e.g. GP guidelines, market share, SKU count|new line items, new suppliers, NPI packets, automation); be able to set & meet|exceed individual goals that align to the area KPIs|OKRs (within your scope of responsibility)
• Subject Matter Expert in all things Supply Chain related at Digi-Key - systems, tools, processes; mentor|coach new Supply Chain staff

Other Typical Tasks:

• Taking on additional responsibilities from Sales leadership
• Attend meetings, conferences and/or seminars; gains outside Digi-Key perspective and best practices
• Lead|participate on cross-functional committees, task forces
• May champion|lead organizational change initiatives (e.g. process, technology, etc)
• May participate in the creation of training & documentation of processes as well as the facilitation of training
• Ability to travel - internationally and|or domestically - minimum of 50%, up to 75% travel

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Knowledge, Skills, and Experience

Minimum/Essential Qualifications:

• Typically, 10+ years of Supply Chain, Sales, Marketing, Supplier|Product Management or other related roles
• Well versed in the various functions of Digi-Key, how they work together as well as the industry Digi-Key operates in, as well as the impact & responsibility Digi-Key has to the community it operates in
• Strong representative of Digi-Key brand and its principles
• Attained full proficiency in area of discipline
• Demonstrated strong presentation skills for a variety of audiences including executive management/C-Level
• Strong contractual and negotiating skills coupled with effective fiscal management skills
• Thorough knowledge and familiarity with the electronic component distribution industries
• Proven ability to understand and communicate technical requirements and parameters associated with electronic components
• Demonstrated ability to work independently with minimal direction
• Demonstrated ability to effectively collaborate cross-functionally within Digi-Key and their partners
• Previous significant experience in supply chain solutions in a distributor, contract manufacturer, OEM or similar environment

Preferred Qualifications:

Bachelor's degree in business, technical or related field

Digi-Key Electronics is an Equal Opportunity Employer . We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .