Field Service Administrator

Location
Alexandria, MN
Salary
Join our team!
Posted
Aug 27, 2020
Job Type
Long-Term
Hours
Full Time
The Field Service Administrator is part of a high paced, high energy field service team that provides day-to-day administrative support in the effort to keep global technical operations running effectively. This position takes ownership over our CRM (SalesForce) systems management, logistics support, parts and inventory upkeep, to fulfilling aspects of the travel coordination process, document control, and expense reporting. This role is highly interactive not only between various internal departments, but engages frequently with other LGC personnel around the globe.

Essential Functions:
CRM Systems Administrator: Primary subject matter expert (super-user) of our corporate CRM system (SalesForce), which includes data management, layouts, content, and objects. This role will also support KPI report monitoring and generation.

Operations Administration: This role embodies a high amount of variety within its scope; supporting many different processes and working throughout numerous other corporate teams on both a domestic and international level. It requires an individual who enjoys working with others as a team, is self-motivated, able to work independently when needed, and driven. Primary functions will include document prep and pulls for parts shipments, becoming the logistics process expert within the Field Service Team, inventory management of safety stock, work order and quote request generation, support around various aspects of travel coordination, expense reporting, and document control.

The Field Service Administrator focuses on building networks and creating alliances within the organization to build and grow positive business relationships vital to the success of their processes and work performed.

Continuous Improvement: Continuously seeks and supports new approaches, practices, and processes to improve the efficiency and ability to care for our team members, organization, and customers. This position is responsible to effectively communicate issues and needs to appropriate managers and internal resources when means of improvement are identified.

In addition this role will support continuous improvement projects that cross departmental boundaries and assist in the establishment of system structure; streamlining processes that are otherwise undefined or non-existent in support of global Field Service Team functions.

The duties of this position support both internal and external customers and will regularly collaborate with the Field Service management, Field Service Technical Advisors, Service Team personnel, Logistics, Purchasing, and Accounting.

Education/Experience/Licenses/Certifications:
Minimum:
Education: High school diploma

Experience and/or training: 2+ years in an administrative, customer service, or technical support environment

Preferred:
Education: 2 Year Associates Degree; 5+ years in an administrative, customer service, or technical support environment within the manufacturing or life sciences industries.

Experience and/or training:; Technical Aptitude: understanding of various mechanical/electrical verbiage, ability to identify parts per descriptions, etc; Proficient experience with Microsoft Office Suite, SalesForce, or any other CRM or ERP platforms.

For more information about LGC, please visit our website www.lgcgroup.com or click on the ''apply'' button