Jamestown Regional Medical Center

Patient Access Clerk

Jamestown, ND
Join our team!
Sep 03, 2020
Job Type
Full Time

Full-time, benefited position working 80 hours per two week pay period. Days of work are Sunday - Saturday. Hours of work primarily include 7:30am-4:00pm pm Monday - Friday. Weekend work is as needed with hours from 2pm - 10:30pm. Holiday work is two per year. The ideal candidate would commit to being a difference maker in the patient experience.

Schedules patients for appropriate department treatment sessions. Arranges for the efficient and orderly admission of inpatients as well as registering all outpatients. Ensures that accurate patient information and any obtainable payments are collected and that patients are aware of pertinent hospital policies and procedures.


  • Greets patients and guests upon entering the hospital or assigned department, ascertain needs, and directs appropriately.
  • Interviews patients, gathering information including but not limited to demographic data, insurance information and emergency notification, and obtains appropriate signatures. The interview process may be done in the emergency room or in the patient's room in addition to the designated admission areas. Interacts with patients of all age groups (infants, pediatrics, adolescents, adults, and geriatrics) while performing duties.
  • Discusses payment arrangements with patients, receives payments and prepares receipts.
  • Escorts patients and their families to their rooms or outpatient department.
  • Inputs patient information into computer and, upon completion, distributes forms to appropriate personnel. Patient transfers and discharges are entered in the computer.
  • Answers the telephone and intercom, takes messages and communicates messages to the appropriate person in assigned area.
  • Prepares and organizes the daily appointment/treatment schedule for assigned department staff.
  • Quick register or Pre-registers patients for all appropriate hospital departments, gathering information for the admission process, and giving instructions and other pertinent information to the patient.
  • Make customer services calls to all scheduled patients, reminding patients of scheduled appointments and giving instruction and other pertinent information (especially estimated upfront pricing) to the patient.
  • Works closely with Patient Access Specialist; inquires about preauthorization.
  • Routinely functions as telephone console attendant which includes paging, operating the beeper system, and voice mail. Answers and screens calls in a prompt, pleasant, and efficient manner.
  • Responds appropriately to emergency situations i.e Code Blue, fire alerts, stat calls, etc.
  • Completes the scanning of documents to accounts. Assures scanned documents are maintained in the system and cleans equipment as needed.
  • Verifies patient insurance information with insurance companies to determine eligibility, type of coverage, and primary payer.
  • Reviews all admits for completeness and inputs coding as needed; works on PC including Microsoft programs (Word, Excel, Outlook) projects; files in Business Office.
  • Maintains registration proficiency program.
  • Assist Patient Account Coordinator in gathering and recording patient visit estimates and determining co-pay, coinsurance deductibles.
  • Performs other related duties as assigned or requested.


Work requires a high school level of knowledge. Good written and verbal communication skills are needed. Excellent customer service skills is a must!

One year clerical experience required.

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