Business Performance Specialist | Patient Financial Services | Multi City

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Sanford Business Center Building

Location: Sioux Falls, SD

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Job Summary

This position will have Monday - Friday day time hours.
Responsible for training of staff, including updates, releases, and end user training. Position will give input to and provide support for documentation of process flow, process improvement and updating of training curriculum in collaboration with Information Technology. Position will author various policy and procedures and implement procedures with new practice management systems. Will provide training at centralized and decentralized sites. Position works closely with IT to remain current with applications and software updates. Writes training programs including outline, text, handouts, and tests, and designs lab exercises. Also consults with staff for process improvement and re-training needs. Position also includes developing and maintaining written training materials and assists and develops alternative methodologies for education based on adult learning principles. Will be expected to have a broad understanding of the healthcare revenue cycle. Performs with a high level of customer service focus. Notifies department leadership of identified issues. Will learn multiple software applications; must comprehend, maintain and provide support of all trained modules to end users. Will gain extensive knowledge in healthcare systems and provide support to designated modules that impact revenue cycle. Must be able to manage and prioritize time on a daily basis. Must have proficient communication skills both oral and written, a positive attitude, and a strong and proactive work ethic. Ideal candidate will work well with a team as well as independently. Has vision and values that are compatible with the organization, embraces systems thinking, and is skillful at adapting to and managing change. Understands a systems approach to problem solving and process improvement involving staff. Is self-directed and accountable for ongoing learning and education. Meets expectations of a competent educator. Analyzes payment postings to identify any issues and help identify solutions and new processes. Provides education for the new processes. Communicates EPIC changes and new training. Collaborates with IT and Patient Access to look at claims, identify where issues have arisen and work towards resolving those issues. Serves as a liaison between the business office and clinics, connecting them with the correct PFS service. Serves as a point of contact on more complex issues.
Coordinates, develops and provides training within PFS at all enterprise locations including managed and affiliated sites. Must be willing to travel for implementations and new hire training as needed, occasionally with short notice. Will participate in and facilitate calls regarding implementations before and after system transitions and document progress of known issues. Evaluates the effectiveness of training programs developed. Acts as a liaison between business office and facilities and communicates issues identified as being caused by front end processes or workflows. Assists front end staff with questions on system functionality, payment reconciliation, work queues, and other issues as they arise. Demonstrates ability to interpret system problems and provide direction from a training standpoint. Demonstrates effective use of various teaching/learning principles and techniques to meet learner's needs. Demonstrates expertise with content taught. Plans, develops and revises teaching curriculum and instructional documents/presentations for new processes or changes to existing processes. Must have analytical skills to review financial reports and implement a review process to validate and facilitate the change necessary to improve financial results. Will monitor and report the effectiveness of training on employees during the orientation period and implementation of improvement activities. Will assist with accounts receivable projects as needed and monitoring of financial reports to identify system issues and opportunities.

Qualifications

Bachelor's degree required.
Three years of related experience is preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Job Function: Revenue Cycle

Req Number: R-26300

Featured: No