Sanford Health

Call Center Assistant | Food Services

Location
Fargo, North Dakota
Salary
Join our team!
Posted
Jul 01, 2020
Ref
25338
Job Type
Long-Term

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
See yourself at Sanford!

Facility: 501 Place Building

Location: Fargo, ND

Shift: Varies

Job Schedule: Full time

Weekly Hours: 34.00

Job Summary

Performs a variety of duties involved with food service for patients. Serves meals and snacks to patients in a professional manner. Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels. Delivers appropriate room service menus to patients, instructing patients on meal ordering systems. Assesses patients’ ability to utilize the meal order system. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff. Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters. Provides appropriate menu for diet. Possesses excellent customer service skills continuously. Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff. Establishes effective working relationships with co-workers, supervisors and nursing staff. Evaluates and maintains quality control standards.

Department Details

This position is a Call Center Assistant, which takes patient meal orders over the telephone. Additional tasks include entering menus, entering snacks, creating tubefeeding labels, etc. This position is 68 hours every 2 weeks; scheduled shifts include rotating 615-245pm and 530am-1pm and includes rotating weekends and holidays. Additional hours may be available and this position is eligible for full time benefits.

Qualifications

Direct customer service experience preferred. Previous food service experience and/or work with therapeutic diets preferred.
On-the-job training provided.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Job Function: Facilities and General Services

Req Number: R-25338

Featured: No

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