Customer Service Rep

Duties:
???Execute assigned tasks in a manner aligned with company and customer expectations
???Make independent judgement within the scope of authority for work governed by standard operating procedures
???Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
???Ensure proper execution of system tools to ensure the goals of order management are met
???Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
???Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
???Generate reports for analysis as requested