Customer Experience Specialist

Location
Thief River Falls, MN
Salary
Join our team!
Posted
Sep 09, 2020
Ref
R804
Industry
General
Role
Other
Job Type
Long-Term
Hours
Full Time
Digi-Key is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, Digi-Key has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

The CX Specialist is responsible for designing new and updated user experiences, creating concepts, visual mockups, and specifications for the Digi-Key website and applications, while also coordinating direct communication with customers regarding feedback, questions, concerns, and reported site issues. This position applies strategic thinking and business goals to designs, focusing on user feedback, and understanding the relation of visual design to the interaction.

Responsibilities

Must be able to...
  • Understand and follow brand standards
  • Perform competitive research
  • Create wireframes, rapid prototypes, user interfaces, and comp designs
  • Design layouts and templates for maximum usability and focus on user experience
  • Perform usability tests on interface designs to ensure cross-browser compatibility
  • Work with web developers to apply style and user interface design to web applications
  • Work closely with product owners and business stakeholders to understand requirements and create strategic design recommendations
  • Create design solutions that address business, brand and user requirements
  • Create mock-ups, wireframes, and visualizations as needed to communicate design ideas
  • Revise and improve designs based on user feedback, research, technical constraints, and business decisions
  • Establish and maintain UI consistency across the Digi-Key website
  • Identify user impacts when a system change or enhancement is proposed
  • Perform user and competitive research
  • Research interaction design trends and corresponding technology trends
  • Ability to create usability test plans and run large and small scale tests
  • Turn usability findings into actionable recommendations
  • Communicate effectively with customers, IT, and Product Owners across various platforms


Other Typical Tasks May also Include:
  • Take on additional responsibilities from CX leadership

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Knowledge, Skills and Experience

Minimum/Essential Qualifications:
  • High School diploma or equivalent
  • Typically, 1-2+ years of experience working in Marketing or in customer/supplier facing related role
  • Demonstrated ability to present to a variety of audiences
  • Demonstrated capability to plan and organize resources, workload effectively to deliver results
  • Generally, spend the workday sitting at a workstation and operating computer devices, such as but not limited to a keyboard, mouse, and screen
  • Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
  • Must be able to perform the following behavioral competencies; attention to detail, communication, customer/client focus, ethical conduct, initiative, manages execution, marketing capacity, personal effectiveness/credibility, positive attitude, professionalism, problem-solving/analysis, project management, thoroughness, and time management


Preferred Qualifications:
  • Bachelor's degree in related field or equivalent professional experience
  • Base understanding of the various functions of Digi-Key and the industry Digi-Key operates in
  • Base knowledge of Digi-Key brand and its principles


Digi-Key Electronics is an Equal Opportunity Employer . We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .

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