Troubleshooter
- Employer
- Doosan Bobcat North America
- Location
- Gwinner, ND
- Salary
- Join our team!
Job Details
Provide technical assistance to dealer personnel to properly diagnose and identify any needed repairs for products under repair at the dealer. Provide the daily feedback on current or new developments in the field to aid in quick resolution of emerging field problems. Stay up to date on new product offerings and assist in requesting and setting up training for knowledge gap areas. Create and maintain library of troubleshooting best practices known as Knowledge Based Articles.
Role & Responsibility
Technical Assistance
- Give Doosan Bobcat dealer written and verbal assistance to help them to repair Bobcat/Doosan products in the most efficient manner, to ensure high customer satisfaction.
- Keep the Product Service Manager and Service Specialist informed of incoming information relative to machine quality and emerging issues.
- Create flow chart and electronic diagnostic troubleshooting trees to enable the dealer to fix equipment without further support.
- Engage Subject Matter Experts (SME’s) from other departments as needed to help solve field problems.
- Review manuals, instructions and technical information for accuracy; request updates as needed.
- Assist the Warranty group in evaluating failures and questionable claims.
- Recommend products that require more training. Help set up the training for internal Service Staff.
Technical Assistance - Aftermarket
- Give Doosan Bobcat dealer written and verbal assistance to help them resolve parts discrepancies in the most efficient manner, to ensure high customer satisfaction.
- Keep the technical service team informed of incoming information relative to parts quality and emerging issues.
- Review manuals, instructions and technical information for accuracy; request updates as needed.
- Communicate with suppliers while researching field problems.
- Assist in setting up training for Parts team.
- Keep abreast of all current model changes, and new models and attachments to provide assistance and training to team.
- Understand Engineering prints and verify product accuracy from the supplier or at the dealership.
Communication and Follow-Up
- Communicate with Engineering and Manufacturing, keeping them updated and informed on current problem trends.
- Communicate with internal staff and the Territory Support team and keep them updated and informed on current problem trends.
- Ensure, through communication and follow-up, that Doosan Bobcat maintains its leadership position in the market.
- Product Service: Review and update Knowledge Articles; publish best practices to dealers and internal staff for troubleshooting common problems.
- Aftermarket: Review and update Knowledge Articles. Cross functional communication (Materials, Engineering, Sourcing & Field Staff) to support the dealer channel.
Product Familiarity
- Recreate problems found in the field on products to help improve our tools and solutions provided to dealers.
- Assist in new product audits to keep up with changes in product offerings.
- Conduct random production audits as needed.
Travel/Voice of Customer (Product Service)
- Travel as needed to understand the Voice of Customer for the troubleshooter role.
- As needed, present troubleshooting best practices to dealer body as part of dealer visit or service manager seminar.
Job Requirement
- Minimum of 2 years’ experience.
- Mechanical, hydraulic, and electrical systems knowledge.
- Experience with reading schematics.
- Knowledge of Doosan Bobcat products.
- Effective communication and interpersonal skills.
- Strong time management and prioritization skills.
- MS Office experience.
- Travel:
Doosan Bobcat North America will not sponsor applicants for work visas, nor provide any OPT, CPT or other immigration support, for this position.
Doosan Bobcat, a leading global manufacturer of construction, agriculture and landscaping equipment, attachments and services, is committed to empowering people to accomplish more.
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is home to world-renowned brands. This includes: Bobcat® compact equipment; Doosan Portable Power products; BOB-CAT Mowers; Ryan and Steiner grounds care equipment; and Geith attachments.
At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
Nearest Major Market: North Dakota
Company
Our people power our progress. Keeping our company moving forward means empowering employees with opportunities to grow and the resources necessary to be happy, healthy and productive. That’s why we offer our people a competitive and comprehensive benefits package. Here, you’ll enjoy full health coverage, paid time off, income protection, employee discounts on certain consumer goods, tuition reimbursement and more.
How do different cultures play a part in your organization?
Our North American headquarters is located in North Dakota, where we started the compact equipment industry. But our locations span the entire globe – dealers, manufacturing facilities and corporate offices – where innovation is driven forward worldwide. To continue expanding our reach, we’ve opened the Global Collaboration Center in the heart of downtown Minneapolis.
What skills, education, and experiences does your ideal candidate(s) have?
•Education Required: High School Diploma or Equivalent
•These are entry level opportunities
•Must be able to follow established methods and procedures and perform work accordingly. Must have the ability to work rapidly and under time pressure for extended periods of time in order to meet build requirements. Must possess the ability to read build sheets and blueprints.
•The ability to communicate with supervisors and fellow workers in both written and verbal forms at a level normally acquired through the completion of a high school diploma or GED is required.
•Job specific skills, techniques and safe work and equipment operating practices are learned through on-the-job and classroom training. General instructions are given on recurring duties, operations and assignments; detailed instructions are given on new duties, operations and assignments.
How would you describe the company leadership/team management? Our employees are the driving force behind our brand. We cultivate an environment where they feel valued and build their career while working for an industry leader. Career opportunities include positions in our corporate offices and manufacturing facilities. We also have a highly-competitive internship and co-op program. Your opportunity to contribute to the future of the compact equipment industry is right here.
Where do you see the company/organization in the upcoming years? https://www.bobcat.com/company-info/next-is-now
What do you feel candidates need to know about the company before applying?
Our success is powered by our people. Plain and simple. Their dedication and passion for empowering customers to accomplish more is what drives our continued industry leadership. Our integrated, global team of employees and dedicated dealers work together to deliver the best products and services; making lives, businesses and communities better and stronger.
Bobcat Company is both an employer and partner of choice, and we pride ourselves in attracting, retaining and developing top-tier talent and dealers to drive our mission forward.
- Website
- https://www.bobcat.com/na/en/company/careers
- Location
-
North Dakota
United States
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