Technical Support

Alexandria, MN
Sep 11, 2020
Job Type
Full Time
Join our IT team at Alexandria Schools

Performs intermediate skilled technical work serving as the primary contact for staff and students in the area of
hardware/software technologies, and related work as apparent or assigned. Work is performed under the limited
supervision of the Director of Technology.

Qualification Requirements
*Provide technical service and support to all district staff and students
*Diagnose and resolve technical hardware and software issues including internet connectivity, email, VOIP, smartboards, cameras and related peripherals
*Troubleshoot software specific issues and procedures
*Interact and problem solve with staff, students, parents, and vendors.
Train staff on new or existing technology throughout the district
*Train technical staff on district systems, policies and job responsibilities.
*Recommend changes and enhancements to supervisor on existing technologies
*Stay current and researches technological developments; insure licenses and versions are up-to-date.
Maintain an inventory of hardware to include location and type of asset
*Oversee the recycling of outdated equipment
*Provide insurance information to building administration regarding technical assets.
*Administer systems to include Google, Active Director, Schoology, Synergy, Cisco Phone Systems and Schoolwires.
*Set up all equipment (computers, networking, cameras and equipment) dealing with district special events.
*Schedule and prepare Chromebook for student body.
*Attend weekly Team Meetings to discuss the status of technology/upgrades within the district.

Knowledge, Skills and Abilities
*Thorough knowledge of District policies and procedures
*Thorough knowledge of School Crisis Planning Guide
*Thorough knowledge of hardware and software manuals, on-line forums and vendor product website support
*Thorough knowledge of Chromebook and databases
*Comprehensive knowledge of desktop and laptop computers, smartphones/IPads and printers
*Thorough knowledge of network hardware and software, servers, switchers
*Comprehensive knowledge of Google management console
*Ability to make mathematic computations
*General knowledge of First Aid
*Ability to implement and model the "Code of Conduct"
*Ability to establish and maintain effective working relationship with co-workers, students, staff, parents and vendors.

Education and Experience
*Associates/Technical degree in Information/Computer Technology, or related field and moderate experience, or equivalent combination of education and experience.

Special Requirements
*Comp TIAA+ Certificate preferred
*Valid driver's license.

Click Apply Today for all the details to be considered


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