Technical Support

Location
Alexandria, MN
Salary
Negotiable
Posted
Sep 11, 2020
Industry
Technology
Role
IT
Job Type
Long-Term
Hours
Full Time
Join our IT team at Alexandria Schools

Performs intermediate skilled technical work serving as the primary contact for staff and students in the area of
hardware/software technologies, and related work as apparent or assigned. Work is performed under the limited
supervision of the Director of Technology.

Qualification Requirements
*Provide technical service and support to all district staff and students
*Diagnose and resolve technical hardware and software issues including internet connectivity, email, VOIP, smartboards, cameras and related peripherals
*Troubleshoot software specific issues and procedures
*Interact and problem solve with staff, students, parents, and vendors.
Train staff on new or existing technology throughout the district
*Train technical staff on district systems, policies and job responsibilities.
*Recommend changes and enhancements to supervisor on existing technologies
*Stay current and researches technological developments; insure licenses and versions are up-to-date.
Maintain an inventory of hardware to include location and type of asset
*Oversee the recycling of outdated equipment
*Provide insurance information to building administration regarding technical assets.
*Administer systems to include Google, Active Director, Schoology, Synergy, Cisco Phone Systems and Schoolwires.
*Set up all equipment (computers, networking, cameras and equipment) dealing with district special events.
*Schedule and prepare Chromebook for student body.
*Attend weekly Team Meetings to discuss the status of technology/upgrades within the district.

Knowledge, Skills and Abilities
*Thorough knowledge of District policies and procedures
*Thorough knowledge of School Crisis Planning Guide
*Thorough knowledge of hardware and software manuals, on-line forums and vendor product website support
*Thorough knowledge of Chromebook and databases
*Comprehensive knowledge of desktop and laptop computers, smartphones/IPads and printers
*Thorough knowledge of network hardware and software, servers, switchers
*Comprehensive knowledge of Google management console
*Ability to make mathematic computations
*General knowledge of First Aid
*Ability to implement and model the "Code of Conduct"
*Ability to establish and maintain effective working relationship with co-workers, students, staff, parents and vendors.

Education and Experience
*Associates/Technical degree in Information/Computer Technology, or related field and moderate experience, or equivalent combination of education and experience.

Special Requirements
*Comp TIAA+ Certificate preferred
*Valid driver's license.

Click Apply Today for all the details to be considered

EOE

Similar jobs

Similar jobs