Altru Health System

Health Unit Coordinator

Location
Grand Forks, ND
Salary
Join our team!
Posted
Sep 01, 2020
Ref
26351
Industry
Healthcare
Role
Manager
Job Type
Long-Term
Job Summary

The Health Unit Coordinator (HUC) performs clerical duties including chart preparation, follow up appointments, and gathering patient care items as directed by RN or LPN. The HUC assists with answering telephone calls and messages at nurse's station and assists with transportation needs based on facility location.

Essential Job Functions

Completes physician order processing and communicates orders to the nurse and ancillary departments. Identifies and communicates patient issues to the nurse or identified caregiver. Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc.

Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff. Functions as the customer service associate for the nursing unit. Assists to meet the patients and family needs. Completes service recovery and follow up. Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns.

Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority.

Triages customer calls and requests by notifying the appropriate staff member. Maintains excellent telephone etiquette.

Facilitates department flow. Performs chart completion and ensures that all necessary chart forms are available. Maintains paper chart forms and prepares forms for entry into electronic medical record. Completes charge entry, charge review, lost charge tracking and patient account maintenance.

Completes data entry in a timely manner and obtains, maintains, and completes all computer reports.

Receives and directs all patients, visitors, and professionals ensuring that their needs are met in a courteous and timely manner.

Performs transfer and discharge procedures and manages patient prescription printing. Assists nursing staff in compiling patient education materials. Schedules patient post-hospital appointments.

Performs other duties as assigned or needed to meet the needs of the department/organization.

Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.

Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.

License, Certification & Registration

Basic Life Support (BLS)

American Heart Assoc. or American Red Cross CPR for Prof. Rescue-Within 2 Months of Start Date

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