Technical Support Engineer
- Employer
- E-Solutions Inc
- Location
- Fargo
- Salary
- 28000.00 - 29000.00 USD Annual
View more
- Industry
- Engineering and Architecture
- Role
- Engineer
- Job Type
- Long-Term
- Hours
- Full Time
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Job Description:
Excellent communication skills - written and oral.
Answering calls from customer related to network issues
Collect complete description of the problem and logs it into ticketing systems.
Ticket Management (Open, Update, Track, Route, Close)
Perform basic troubleshooting methodology with the end user based on training and on scripted flow-trees.
Take ownership of user problems and follow up the status of problems on behalf of the user with ISP and communicate progress in a timely manner.
Good interpersonal skills to liaise with customer (Both Internal/External).
Excellent communication skills - written and oral.
Answering calls from customer related to network issues
Collect complete description of the problem and logs it into ticketing systems.
Ticket Management (Open, Update, Track, Route, Close)
Perform basic troubleshooting methodology with the end user based on training and on scripted flow-trees.
Take ownership of user problems and follow up the status of problems on behalf of the user with ISP and communicate progress in a timely manner.
Good interpersonal skills to liaise with customer (Both Internal/External).
You need to sign in or create an account to save a job.
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