Research and Remediation Associate at $18/hr

Research Remediation Associate will research, resolve and respond to client's customer complaints with a top client in the Des Moines area.

Job Description:

• Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.

Functions evaluated may cover one or more of the following areas:

1. Underwriting
2. Regulatory compliance
3. Fraud
4. Fair lending
5. Servicing

• Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
• May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters.
• Ensures identified risks and/or problems are clearly documented.

Qualifications:

• 3+ years experience with customer contact in financial services environment or 2+ years experience in one or more of the following: operations, underwriting, or quality assurance within the financial industry
• Preferences: client relations, banking, and community banking background with experience in deescalating calls
• Strong interpersonal skills and ability to work cohesively on a team
• Strong multi-tasking ability
• Strong written and verbal communication

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing ?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.