Customer Service Representative

Willmar, MN
Depends on Experience
Sep 16, 2020
Job Type
Full Time
Our Customer Service team is adding a Customer Service Representative to provide exceptional assistance to members regarding service inquiries and billing of memberships. In this role, a polite, pleasant and efficient manner while assisting members over the phone is crucial. This position will work Monday - Friday, 32 hours per week. Additional responsibilities include:
  • Help to identify product improvement opportunities by capturing customer feedback to collaborate with different teams to drive potential change.
  • Provide daily support to members who need assistance with their online membership.
  • Gather customer's information and determine the issue by evaluating and analyzing the issue.
  • Stay current with system information, changes, and updates.
  • Effectively share best practices and experiences with colleagues.
  • Keep accurate records of subscriber's service.
  • Accurately input customer payments and other information such as vacation stops, change of address, NIE donation into database.
  • Help members maximize the benefits of their membership and demonstrate the value of the FCC sites by matching interests and requirements to content, tools, and features.
  • Demonstrate resilience by having a positive attitude when making outbound calls, adapting to change within campaigns, and being self-motivated.
  • Handle phone inquiries and address complaints from company stakeholders in a pleasant, polite and efficient manner.
  • Maintain confidentiality of members and adhere to PCI compliance practices.
  • Assist members in troubleshooting access difficulties to our online platform.
  • Daily computer processing and other duties as assigned.

To excel in this role, experience with Microsoft Office products is preferred, in addition to the ability to proficiently enter data, communicate effectively and multi task.

About the Organization
At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.

Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation We believe in supporting each other, working hard towards common goals and having fun.

Come for the perks:

Excellent employee culture, competitive pay, 401(k), company-paid volunteer time, health and wellness initiatives for all employees. Additional perks for full-time positions include comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, company-paid volunteer time, health and wellness initiatives, paid parental and pregnancy disability leave for qualifying employees.

Stay for the people:

Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.