Service Manager

Location
Fargo, North Dakota
Salary
Join our team!
Posted
Sep 16, 2020
Ref
2020-1686
Role
Manager
Job Type
Long-Term
Hours
Full Time
Overview

Titan Machinery needs to add experienced Service Experts to our team! As Service Department Manager, you will be a valued member of Team Titan by:

This position is a great fit for your career if you:

  • Taking Care of Our Customers : Be open, honest, and proactive in your communications with customers on service topics, including repair estimates and proper maintenance schedules. Resolve customer complaints and build customer relationships through exceptional service and personal integrity.
  • Being an Expert: Manage all aspects of department workflow and administration according to Titan Policy and Procedure, and in a profitable manner.
  • Showing Commitment to Excellence : Build, motivate, and retain a team of factory-trained service employees that consistently meet or exceed company goals and dealer standards.
  • Being Safe : Show a focus on always keeping yourself and all of the team members at your location safe. Ensure that all semis and company vehicles are maintained and operated safely, and according to federal, state, and local laws.


Qualifications

This position is a great fit for your career if you:
  • Have 3+ years of related work and/or related military experience
  • Enjoy coordinating, arranging, and scheduling the work of multiple employees to maximize team efficiency and performance
  • Are motivated to lead a team in a fast-paced work environment
  • Enjoy communicating with a variety of people in a day; this includes email, text, face-to-face, and over the phone.
  • Can use computer programs as needed to complete your work
  • Love to learn and stay up-to-date on product training



Titan Machinery provides you with:
  • 7 Paid Holidays
  • Competitive Wages, Health, Vision, and Dental Benefits
  • HSA (Health Savings Account)— $1500 tax-free each year, paid to your account by Titan Machinery.
  • 401(k) with company matching on your FIRST DAY of Full-time employment
  • Company Paid Long-Term Disability Insurance
  • Company Paid Life Insurance
  • FSA (Flexible Spending Account) for eligible health and dependent care costs
  • Employee Discounts at Titan Machinery, Enterprise Car Rental, Budget Car Rental, AmericInn Hotels, Verizon, and Profile by Sanford.
  • Company Paid Employee Assistance Program (free Counseling, Legal Advice, and more)
  • Company Paid Funeral Leave
  • Ongoing Professional Training Opportunities
  • Tuition Assistance for educational/professional growth
  • Paid time for Team Volunteer Activities in your Community