Customer Advocate
- Employer
- Blue Cross Blue Shield of ND
- Location
- Fargo, North Dakota
- Salary
- Join our team!
View more
- Industry
- Office and Administration
- Role
- Other
- Job Type
- Long-Term
- Hours
- Full Time
You need to sign in or create an account to save a job.
Job Details
Job Summary
The Customer Advocate is responsible for assisting and educating members, providers and customers on products and plans offered by Blue Cross Blue Shield of North Dakota (BCBSND) and affiliated companies. This position researches, analyzes and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. In addition, this position will foster and preserve reputable relationships with all members, providers and customers by providing accurate and timely information in response to all inquiries.
Essential Functions
Knowledge, Skills and Abilities
Customer Interaction
Intermediate
Attentiveness and Listening Skills
Basic
Problem Solving and Resolution
Basic
Communication (Verbal/Written)
Intermediate
Flexibility and Adaptability
Basic
Education Requirements
Required: High School Diploma/GED
Preferred: Associate's
Field(s) of Study:
Experience Requirements
Required: Minimum of 1 Year
Preferred: Minimum of 1 Year
Experience Details: Minimum of 1 year of customer service or related experience is required.
Certification, Licensures & Registration Requirements
Title: N/A
State or Agency: N/A
Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards
Wednesday, July 1, 2020
11:36 AM
Other Information
Job Posting Policy
Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.
Equal Opportunity Employment
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.
For questions, please email careers@bcbsnd.com
This job posting will be closed 10/02/2020 at 8:00AM CST. No further applications will be considered.
The Customer Advocate is responsible for assisting and educating members, providers and customers on products and plans offered by Blue Cross Blue Shield of North Dakota (BCBSND) and affiliated companies. This position researches, analyzes and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. In addition, this position will foster and preserve reputable relationships with all members, providers and customers by providing accurate and timely information in response to all inquiries.
Essential Functions
- Provides assistance, service and education to all internal and external members, providers, and customers. Ensures accuracy and timeliness in responding to a variety of inquiries. Processes and resolves customer issues with varying complexities, which may include system updates and/or claims research.
- Possesses and maintains base knowledge of insurance terms and practices along with various company offered products.
- Ensures proper follow-up regarding inquiries from both member and providers, relaying and gathering appropriate information to and from internal parties to resolve issues or discrepancies.
- Determines proper resources to gather information and details regarding member or provider inquiries. Utilizes internal resources and databases to address specific inquiries or gather specific plan details for members and providers.
Knowledge, Skills and Abilities
Customer Interaction
Intermediate
Attentiveness and Listening Skills
Basic
Problem Solving and Resolution
Basic
Communication (Verbal/Written)
Intermediate
Flexibility and Adaptability
Basic
Education Requirements
Required: High School Diploma/GED
Preferred: Associate's
Field(s) of Study:
Experience Requirements
Required: Minimum of 1 Year
Preferred: Minimum of 1 Year
Experience Details: Minimum of 1 year of customer service or related experience is required.
Certification, Licensures & Registration Requirements
Title: N/A
State or Agency: N/A
Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards
Wednesday, July 1, 2020
11:36 AM
Other Information
Job Posting Policy
Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.
Equal Opportunity Employment
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.
For questions, please email careers@bcbsnd.com
This job posting will be closed 10/02/2020 at 8:00AM CST. No further applications will be considered.
Company
TWO WORDS – MEMBERS FIRST.
That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.
With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.
Are you ready to shake up an industry?
If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.
Company info
- Website
- https://www.bcbsnd.com/jobs/
- Location
-
4510 13th Ave. S.
Fargo
ND
58103
United States
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert