Customer Care Representative

Job Description

Account Representatives are responsible for collecting on accounts by making and receiving calls, and implementing file maintenance and follow up. In addition to making and receiving calls, this individual must perform skip-tracing techniques, document accounts accordingly, and perform negotiations to recover outstanding debts. Account Representatives will firmly negotiate while maintaining a respectful and professional demeanor to work with a broad spectrum of personalities.

Preferred Qualifications:

• 1 years of experience in Collections or Customer Service
• Knowledgeable and well versed with regards to the FDCPA
• Ability to firmly negotiate while maintaining a respectful and professional manner
• Ability to perform basic skip-tracing tasks which include multiple web-base systems
• Desire to change quickly with the needs of a growing company
• Superb attention to detail and organizational skills
• Self-starter with ability to identify needs and areas of impact, as well as potential solutions
• Team player who works well under pressure, and is flexible in the face of changing priorities and needs
• Strong prioritization skills and a track record of consistently going above and beyond with outside-the-box thinking
• Intermediate Computer skills with working knowledge of Windows applications
• Incredibly bright individual who works well under pressure and has a passion to learn and contribute
• Must have the ability to be flexible in response to changing priorities and needs
• Great communication skills and the ability to work effectively with a spectrum of personalities, as well as excellent listening skills

Hours: Consistent Schedule with 3 days a week between 7:00 AM to 5:00 PM and 2 days a week Noon to 8:30 PM with 1 Saturday a month between 7:00 AM to 2:00 PM

Pay: $12.95-16/hr

If you are interested in this position and would like to learn more please email Marissa LeVan at or call

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing ?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.