Senior Project Manager

Execution: Develop, maintain, and execute a comprehensive project plan/timeline that sets deadlines and assigns responsibilities for the entire engagement. Monitor project progress, coordinate project resources, and activities for all internal project team resources, vendors or third-party partners, and clients from initiation to completion, while maintaining high client satisfaction. Prepare and deliver project status reports for internal and external stakeholders, from operations to top-level executives.
Issues Management: Identify and manage potential risks to the success of the project by assessing their likelihood of occurrence and potential impact and establishing a mitigation plan. Resolve project issues by clarifying the issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Thoughtfully consider the proper level of engagement necessary for the escalation of issues that ensures the most timely and satisfactory resolution of issues.
Change Management: Anticipate potential risks to project schedule, scope, resources or budget and prepare stakeholders for necessary changes. Negotiate with clients, internal resources and external vendors and partners to establish schedules, milestones, etc., using change control as necessary to confirm agreement and accountability.
Financial Management: Provide accurate forecasting for project revenue and billable service hours. Ensure optimal resource utilization by managing and updating project and resource schedules. Release resources as soon as practical so they may be maximized against other billable activities.
Planning/Process Improvement: Review all executed sales order documents (eg SOW, Order Agreements, etc.) on assigned projects to understand project scope, deliverables, and resources required to effectively deliver the solution. Participate in transition discussions from Sales to PS to verify understanding and clarify any outstanding questions accurately and efficiently from the start of the project. Lead and contribute to organizational continuous improvement through documented initiatives and lessons learned from projects.
Basic Qualifications:
Education and Experience: Bachelors and 3 years or HS/GED and 7 years
5+ years of Project Management experience
3+ years of client facing Project Management experience
1+ year of MS Project or similar product
Preferred Qualifications:
Education: Bachelors in Business Administration, Project or Program Management
Experience: 5 years of Project management experience with at least five years serving external clients
PMP Certification
1+ year with a proven track record in project management and integration of complex business solutions into client environments.
3+ years of advanced client management experience; strong customer focus balanced with organizational goal focus.