Customer Service Specialist

Ref ID: 04560659

Classification: Customer Service Representative

Compensation: $15.00 to $18.00 hourly

Do you get satisfaction out of helping others? If so, Customer Service might be a great career path for you! OfficeTeam is always seeking friendly Customer Service Specialists to join the customer care teams at our clients in the Manitowoc area. Become an expert in the industry and help customers by answering questions and making their day better!

The daily responsibilities of a Customer Service Specialist may include:
???Answering a high volume of inbound calls and emails,addressing questions and concerns with speed and professionalism, and building longstanding relationships with customers
???Listening to customers' questions and concerns, and providing corresponding assistance, solutions or responses accordingly
???Following company policies, procedures per training guidelines
???Accurately entering customer data and detailed notes into internal system
???Making changes to customer files when necessary
???Providing timely follow up to customer inquiries
???Compiling reports on customer feedback or issues to share with management
???Escalating calls to senior level Customer Service Specialists or management when applicable

Interested candidates should submit their resume to , or call with questions.

**Did you know OfficeTeam offers virtual interviews for your convenience, and benefit programs like medical insurance, tuition reimbursement, and free training resources to our temporary employees? Apply today to register and learn more!

Job Requirements:
- Strong communication skills and able to receive criticism well

- Basic knowledge in computer software programs and office equipment

- Excellent problem solving skills in Microsoft Office applications

- Solid understanding of Superior Customer Service

- Email Correspondence experience

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Familiarity with Customer Relationship Management (CRM) systems

- Ability to interact effectively with internal and external partners and clients/customers

- No stranger to performing extensive research to resolve complex customer inquiries

- achievement oriented, positive attitude and an approach to work rooted in professionalism

- 3+ years of past relevant experience

- Strong customer service and office administrative skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.

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All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

?? 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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