Chase Consumer Banking - Market Director - Banking (Market Expansion)

The Market Director will drive a world class customer experience, strategize to drive the growth of the deposits and banking business, develop and coach Branch Managers, and oversee the management of the market. The Market Director also plays a key role in ensuring our Customer Promise comes to life for our clients. We acknowledge who our customers are and what they want out of life. We make it easy to bank and invest when, where and how our customers want. We give access to solutions, strategies and expertise when our customers need them. A successful Market Director creates a culture of excellence and an environment that meets a high standard of customer service and excellence within the community by building deep relationships and delivering an exceptional customer experience.

Responsibilities:

As a Market Director you will leverage your leadership and communication skills to:

?Manage and coach branch managers to engage customers

Coach branch managers on best practice techniques for coaching, reviewing business, and ensuring compliance

Recruit, retain, and develop excellent talent to be customer-obsessed

Encourage integration and cooperation between branch manager, bankers, and advisor

Address any escalated client issues promptly and effectively

Instill an environment where employees feel valued, supported, and able to achieve career growth

?Drive growth in the business

Develop strategy to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management.

Drive integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to give our customers access to solutions, strategies and expertise to give our customers one place to meet all of their financial needs.

Partner with other market leaders (eg, Market Director -Wealth) to ensure the growth of other lines of business, including investments and loans

Being a visionary who influences the use of technology to meet the customers' needs of today and the future.

Work with branch managers to implement growth strategy

Plays key role in Market Expansion initiative and develops/reviews new branch and market plans through a transformative lens; exhibits an entrepreneurial mind-set

Develops and proactively engages the community relationships across new markets

Serves as an ambassador for the Firm and specifically, for the evolution of the business

Is a talent scout for the organization and owns the end-to-end onboarding and new hire experience

Create & maintain an employee-centric culture by providing coaching, feedback mechanisms & tools that fosters employee engagement & empowerment.

Champions One JPMC

?Manage the market to ensure an excellent customer experience

Have a passion for our customers which results in all of our employees meeting and exceeding our customer expectations and creating a customer obsessed culture.

Ensure that all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients

Conduct detailed business reviews to deep dive into results

Deploy resources to optimize market performance

Qualifications:

Pursues and creates a customer centric organization

Proven track record of coaching and developing high performing sales teams

Demonstrates ability to build relationships and proactively collaborate with all other areas of CCB

Is proactive; takes initiative to identify solutions, has entrepreneurial business spirit and executes with a sense of urgency

Creates a climate in which people want to do their best; motivates and empowers others by inviting input from each person and sharing ownership and visibility

Ability to set the tone of commitment to diversity and inclusion

Ability to effectively lead managers remotely

Identify needs of market segment in order to tailor proactive customer education

Effectively prioritizes, multi-tasks, and plans and executes business growth strategy

Ability to translate knowledge of financial markets and economic trends for execution of growth strategy

Branch management or other related management experience

Consumer/commercial credit knowledge; Understanding of financial planning and customer life cycle

Strong commitment to upholding a sound risk and controls environment

BA/BS degree preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.