Executive Director Of Operations

Stoney Creek Hospitality is looking for a fearless leader to join our Wausau, WI team as an Executive Director of Operations! With two hotels, 264 guest rooms and 30,000 sq ft of combined meeting space, we are looking for a tenured and passionate hotelier that can provide strong direction and leadership to our rooms division and conference teams.

Essential Duties include:

• Directs both hotel operations by developing and implementing strategies and services that recognize the connection of each property to one another. Develops business plans, evaluates business trends, create annual budgets, and modifies strategies to meet or exceed the needs of the owner, employees, and guests within budgets.
• Understands, promotes, and embraces the People First philosophy of Stoney Creek Hotel & Conference Center and develops staff through timely performance evaluations and knowledge of market salaries.
• Reviews analyses of activities, costs, operations, and forecast data to achieve property stated goals and objectives.
• Confers with Regional Market Manager or Executive Management to review achievements and discuss required changes in goals or objectives resulting from current status and conditions; communicating successes and/or concerns on a timely basis with appropriate corporate staff
• Resolves operational and facility problems to ensure maximum guest satisfaction and prevent operational delays to meet future growth.
• Oversees key projects, processes, and performance reports.
• Reviews and supports an area Sales team to encourage market growth through the development and implementation of sales and marketing plans and direct revenue management.
• Reviews operations and plans to meet requirements for the sales developments or property enhancements.
• Direct the preventative maintenance and deep cleaning projects to meet the standards of Stoney Creek Hotel & Conference Center; encourage new design concepts, new technology, or products which will provide cost reductions, and improve safety.
• Reviews and approves administrative reporting, payroll, schedules, financial reporting, budgetary planning, and submittals for capital expenditures.
• Basic understanding of Front of House and Back of House restaurant operations required to be able to hire, train and supervise restaurant management team and food & beverage staff