Altru Health System

Registration Specialist Float

Location
Grand Forks, ND
Salary
Join our team!
Posted
Sep 21, 2020
Ref
26411
Role
Other
Job Type
Long-Term
Job Summary

Under the direction of the practice manage, the Registration Specialist Float will be responsible for answering incoming calls for the clinic, responding to a variety of patient requests and inquires including scheduling appointments for physicians and hospital related appointments and procedures. In addition, the Registration Specialist Float will focus on obtaining the required information from the Patient/family to complete registration, complete verification through use of various softwares, complete Medicare secondary (MSP) questions, and look up current insurance and co-pay information.
Essential Job Functions
Interprets physician orders and referrals to determine service needs. Schedules patient visits and/or procedures, while coordinating appointments with other departments to meet the patient/provider needs. Schedules procedures and notifies Pre-Authorization and Hospital of applicable cases.

Accurately registers patients by collecting and recording demographic, insurance, financial, and clinical data in the computer system. Records and collects necessary patient account documents. Collects self-pay balances, pre-payment amounts, and co-pays per guidelines. Creates accounts for new patients and updates accounts for previous patients to ensure accurate services and account processing.

Maintains knowledge of and complies with third-party payers' requirements for verifying insurance information, obtains authorizations/pre-certifications, and completes other activities to ensure services are billed and reimbursed appropriately. Reviews Medicare accounts for completed MSPQ.

Modifies work schedule to meet department goals/deadlines and the needs of the department and patients.

Cross-trains into other Patient Access areas as needed to help with covering open shifts.

Performs other duties as assigned or needed to meet the needs of the department/organization.

Accurately schedules and registers appointments using the Millennium computer program.

Collects payment from patients for aesthetic services and various products.

Maintains up to date knowledge regarding basic and specific work flows to ensure incoming employees can perform core job requirements.
  • Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
  • Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.
  • Demonstrates knowledge and understanding of and compliance with:
    • All pertinent safety, health and environmental policies, procedures and guidelines.
    • Working safely, without causing harm or risk to self, others or property.
    • The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
    • The use of all safety equipment and personal protective equipment.
Education & Experience
Degree/Diploma

Program of Study

Required/Preferred

Associate's

Healthcare

Preferred

Experience

Required/Preferred

A minimum of 1 year of related experience

Preferred

Knowledge & Skills
Title

Required/Preferred

Demonstrates ability to process complex instructions translating into logical problem-solving steps.

Required

Demonstrates the ability to effectively communicate both verbally and in written format.

Required

Demostrates proficient computer skills with a high degree of accuracy for computer tasks.

Required

Experience utilizing and developing analytic solutions

Required

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