Business Analyst

DescriptionAccountemps is looking for a Business Analyst to join our growing client's team. This position supports the service center operations with a blend of technical and business expertise. Responsible for forecasting by gathering and organizing various types of data from multiple systems, tools, and teams.Key Responsibilities??? Maintain system databases with accurate agent and client information??? Monitor daily agent activity and call volume trends??? Manage and optimize service center staff schedules based on forecasted requirements??? Recommend scheduling changes when needed to meet service center objectives based on real-time observations??? Complete ad-hoc reporting and analysis projectsRequirementsREQUIRED??? Ability to prove intermediate skill level or greater using Microsoft Excel??? Strong verbal and written communication skills required; Ability to communicate effectively to ensure exceptional quality and a timely customer experience??? Ability to manage multiple tasks/projects and work across geographiesPREFERRED??? At least 1-2 years of call center experience??? Associates Degree preferred, Bachelor's Degree a plus*If interested please email for immediate consideration!* Accountemps, a Robert Half Company, matches highly skilled professionals with accounting finance jobs on a temporary and temporary-to-hire basis. From accounting clerks and bookeepers to accounts payable and staff accountants, we provide you with access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Accountemps office at or visit to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.?? 2020 Accountemps. An Equal Opportunity Employer M/F/Disability/VeteransBy clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.**Salary:** DOE**Location:** Bloomington, MN**Date Posted:** September 16, 2020**Employment Type:** Temporary**Job Reference:** 02500474**Staffing Area:** Temporary Accounting u0026 Finance