Marketing Consultant

Genesis10 is currently seeking a Marketing Consultant for a contract position lasting through 10/12/2021, working with a major insurance client in the Milwaukee, WI area.

Description:

The position will be focused on our Marketing Resource Service Desk with a focus on phone and email interaction with the Field. Our team creates an internal field experience with marketing and this role will support these efforts

Responsibilities:

• Primary responsibility includes addressing how-to and/or consultative marketing questions via phone or email.
• Deliver a distinctive client experience
• Successfully resolves questions inquiries from Financial Reps
• Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
• Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
• Educates Financial Representatives on our systems and provides service to troubleshoot orders
• Exhibits skill in de-escalating servicing concerns
• Achieves productivity standards and goals while maintaining the highest level of customer service
• Critical Thinking/Problem Solving
• Handles phone responsibilities while maintaining a high level of confidential and personal information appropriately
• Ability to multi-task between phone and casework duties with the high degree of accuracy and quality
• Ability to work independently and with your team to consistently identify opportunities improve work progresses
• Researches and evaluates possible solutions using available resources
• Manages casework in accordance with area service and/or productivity standards
• Adheres to strict confidentiality and privacy standards
• Change Agility
• Welcomes change and embraces an environment where continuous improvement is expected from all employees
• Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand
• Identify opportunities for improvement and is an advocate for delivering viable solutions/alternatives
• Digital Savvy
• Ability to perform keyboarding/computer skills accurately and efficiently
• Demonstrated ability to use computer software packages, including Word, Excel, and PowerPoint
• Experience entering data into a CRM system (i.e. Microsoft Dynamics) a plus.

Qualifications:

• Marketing Mindset
• Customer service experience
• Experience in handling difficult conversations
• What are the nice to haves for this role?
  • Financial Industry Experience
  • Marketing in Insurance industry

If you are a qualified candidate interested in this opportunity, please apply.

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at .

"Genesis10 is an Equal Opportunity Employer, M/F/D/V"