Customer Service Representative (WFH - WI Residents Only)

Job Description

• Receive telephone, written, fax, and e-mail inquiries concerning eligibility, benefits determinations, and claims adjudication questions or billing problems.
• Communicate with inquirer to determine appropriate authorization or referral of services.
• Educate providers on billing requirements to reduce claim problems.
• Respond to inquirer using various forms of communication (written letter, telephone, web, or email) within time frames to exceed contractual standards.
• Collect and record data for Customer Service records and computer analysis.

Preferred Qualifications

• 1+ years of office/administrative/customer service experience.
• Must have worked in professional setting prior (not just retail).
• Basic Microsoft Word and Excel experience (verified through references or Tests)
• Ability to work remote and with limited supervision
• Will be on phones ALL DAY--must be okay with it and not have distractions.

Hours

• 7:55 AM - 4:30pm
• 8:55 AM - 5:30pm
• 10:25 AM -7:00pm

Work from home opportunity - Must be local to Wisconsin

This is a full-time work from home opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume or call .

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing ?? Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.