Product Service Specialist (Construction Equip.)

Suwanee, GA
Join our team!
Sep 23, 2020
Job Type
Full Time
Job Information

The Product Service Specialist for the Geith Excavator Attachments product line provides technical and service support to Company personnel including the Service, Engineering, Manufacturing and Product Safety Departments, and to Dealership personnel including service technicians, service managers, and the parts department.

Geith, headquartered in Dublin, Ireland, with North America operations based in Atlanta, Georgia, is a worldwide leader in the design and manufacture of excavator attachments — including buckets, thumbs and quick couplers, as well as grapples and concrete crushers. With more than 50 years of proven engineering experience, Geith attachments are adaptable to any brand of excavator or market requirement, improving the productivity, profitability and safety of construction, demolition, mining and recycling operations around the globe. For more information on Geith products, visit

Role & Responsibility

Technical Resource
  • Have a good working knowledge of supported product lines.
  • Troubleshoot field service issues received from Dealers.
  • Be a technical resource to assist the Company’s Customer Service, Sales, and Service Troubleshooters departments with resolving field service issues.
  • Provide technical assistance to Dealer personnel, Regional and District Service Managers and the Product Development Group.

Service Support
  • Administer Field Modification process for assigned products.
  • Some travel may be required during the year to visit dealers/customers, manufacturing sites, and assist in service training.
  • Assist in determining parts stocking levels and offering for new and existing products.
  • Administer warranty claims from Dealers.

Communication of Product Concerns
  • Participate in Product Quality Team meetings to provide information regarding field service experience such as service troubleshooting cases, warranty data and feedback from field service staff.
  • Retrieve and summarize warranty and service parts sales data to assist in determining root cause and corrective actions for field failures.

New Product Development
  • Assist in performing serviceability evaluations on new or competitive equipment.

Product Update Training
  • Assist in training field service personnel on new and existing products as needed.

Job Requirement

  • Education Required: Bachelor’s Degree in Engineering, Business or related field. Associate’s Degree and equivalent experience will be considered.
  • Minimum of 3 - 5 years' experience in product support field.
  • Solid mechanical skillset and equipment troubleshooting experience.
  • Construction equipment experience.
  • Excellent communication (verbal and written), interpersonal and customer service skills.
  • Excellent cross-functional teamwork skills.
  • Effective time management and priority focus skills.
  • Strong analytical aptitude.
  • MS Office Suite proficiency.
  • Travel Required: 10-25%.

Doosan Bobcat North America will not sponsor applicants for work visas, nor provide any OPT, CPT or other immigration support, for this position.

The Company’s Georgia hiring location is Suwanee, Georgia. Contact Janna Diggs for information on this listing.

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Doosan Bobcat, a leading global manufacturer of construction, agriculture and landscaping equipment, attachments and services, is committed to empowering people to accomplish more.

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is home to world-renowned brands. This includes: Bobcat® compact equipment; Doosan Portable Power products; BOB-CAT Mowers; Ryan and Steiner grounds care equipment; and Geith attachments.

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta