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Leasing Renewal Admin - Property Mgmt

Employer
VineBrook Homes
Location
Milwaukee
Salary
Competitive

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Leasing Renewal Admin - Property ManagementVineBrook Homes is an internally managed Midwest/Heartland-based real estate investment company, focused on acquiring, renovating, leasing and operating single-family homes as rental properties. An early investor and developer of the Single-Family Rental home (SFR) asset class, we commenced operations in late 2007. Our proven, yield-focused investment strategy targets a unique opportunity building a portfolio of "Optimal House" assets in key Midwest markets. We own or manage over 8,000 Single Family Rental Homes throughout the Midwest. Additionally, VineBrook Homes is currently undergoing the next major expansion of its strategy, expecting to drive toward 10,000-15,000+ Homes.Position Overview The Leasing Renewal Admin is responsible for securing lease renewals from existing residents, in an effort to maintain resident occupancy. This is accomplished by the Leasing Renewal Adminexecuting upon a renewal plan as defined by the Property Portfolio Manager. In addition to executing leases, theLeasing Renewal Admin is responsible for assisting current residents with concerns regarding their lease or their home. The Leasing Renewal Adminmust maintain a positive relationship with our current residents by providing excellent customer service. Responsibilities Functions as the primary point of contact for all existing resident lease expirations and process all lease renewals.The Leasing Renewal Admin will provide customer service to current residents with regards to lease changes.Enforcing Lease and Resident Expectations.Provides Support with Resident Relations.Special Projects as assigned.Qualifications for theResidential Retention AdminHigh School diploma.1-2 years' Experience in Property ManagementMust be organized and possess the ability to manage time and schedules.Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills.Ability to multi-task.Ability to thrive in a fast-paced environment.Aptitude with computers, internet, network phone systems, MS Office and SalesforceMust be capable of working effectively with people from differing backgrounds/education levels. Must be a natural connector. Ideal candidate will overcome objections and sell our residents on the value of continuing their residency with The Company. Must be patient. Introducing a rent increase requires the ability to not only "sell" the increase but sell our company. Residents often bring their complaints and concerns to the table at time of renewal, and a resolution requires patience and understanding. Must be a problem solver.Must follow through and honor commitments made to residents, especially when working to resolve maintenance issues.Must have financial astuteness, specifically having the ability to calculate rents and charges without guidance and assistance.Preferred Education and Experiencefor theResidential Retention Admin Knowledge of Yardi or similar property management software Knowledge of Sales Force or similar softwareTravel: Local travel is required. Applicant must have a valid driver's licenseAdditional Requirements Pass a Motor Vehicle, Drug Screen, Credit, andCivil Background CheckAdditional Information/BenefitsWe offer industry competitive wages and benefits for the Leasing Renewal Adminposition. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. Each employee must pass a national background check and full panel drug screening.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Leasing Renewal Admin for this job. Duties, responsibilities and activities may change at any time with or without notice.We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience iscloseto what you see listed here,please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, weencourage people from all backgrounds to applyto our positions. Please let us know if you require accommodations during the interview process.We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.

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