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Application Support Business Analyst

Employer
Experis
Location
Red Wing
Salary
Competitive

View more



Application Support Business Analyst



The positions will be located in Redwing, MN.


Requirements: 4 year degree (STEM preferred), 2 year degree and 1 year of experience or 3+ years experience in a IT related role.



  • Business Analyst position desired with employee that requires minimal work direction.

  • Highly skilled and knowledgeable to the position and provides best practicing sharing within work group. Ideal candidate thrives in a high paced environment. T

  • his employee will be tasked with providing exemplary end user support and timely issue resolution for several international applications.



Responsibilities:



  • Provide support and daily issue resolution.

  • Respond to help desk tickets and work to resolve ticket within established service levels.

  • Provide a timely response to telephone and email requests from users.

  • Triage, research and determine course of action to resolve help desk tickets.

  • Follow up with development group and product manager to identify and resolve problems with the applications.

  • Maintain and update end-user documentation for the application.

  • Accountable for setting up and maintaining user permissions.

  • Provides support for Sarbanes Oxley reviews.

  • Ensures timely communication to users and product manager regarding all aspects of the application.

  • Prepare weekly reports / indicators regarding user requests and performance statistics.

  • Assist in various IT projects as needed.




ManpowerGroup is an Equal Opportunity Employer (EOE/AA)

- provided by Dice

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