IT Help Desk Specialist

Riverside Technologies, Inc. is currently seeking an IT Help Desk Specialist. Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experiencing explaining complex solutions to intricate problems and will thrive on helping people. If this is you, we welcome your application!

Duties & Responsibilities

Duties will include but are not limited to:

• Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
• Train computer users on basic usage of computer system.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving processes to root cause system issues.
• Install, modify, clean up, and repair computer hardware, software, workstations and servers.
• Run diagnostic programs and ask questions to determine nature of problem; resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Respond to questions from customers seeking help either via email, in person, or over the phone.
• Follow up with customers to ensure issue has been resolved.
• Using Company's systems management tool, monitor events, manage ticket system, and ensure client's environment is running optimally.
• Do network cabling installation work (pulling, terminating, troubleshooting, climbing ladders.)
• Perform other duties, as assigned

Requirements & Qualifications

• A+, Network+, and Security+ certifications preferred but not required.
• 1-year experience in similar role preferred but not required.
• Must be available for varying shifts depending on customers' needs.
• Excellent customer service skills.
• Strong verbal communication and problem-solving skills.
• Ability to work efficiently within a team.
• Must have exceptional driving record and have a valid driver's license. Part of the responsibilities will be to drive a company vehicle.
• Ability to travel when required. (10%-15% travel)
• Must be able to pass drug screening and background check.

Educational Requirements:

• High school diploma or GED required

Physical Requirements:

• Must have ability to lift 60 lbs. as well as know and use proper lifting techniques

Benefits

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, LTD, paid vacation (3 weeks), paid holidays, and basic life insurance.

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