Operations Manager

The Operations Manager serves in a key leadership role within the Comm-Works Project Management Operations Department. The Operations Manager is responsible for overall operational management, our financial team performance, exceptional customer experience, and optimal financial health for their assigned teams and or customers. The Operations Manager also carries an active role in establishing process improvement, performance management, and culture development within the financial team's business unit.Position Responsibilities:Lead the implementation of project and process management methodology, standards and tools to drive and facilitate successful project delivery.Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project TeamProactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budgetConduct financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P profitabilityDevelop strong partnerships across the organization to ensure project collaboration and successBuild and maintain trusted relationships with the financial organization, the customers and our stakeholdersDrive measurable operational excellence improvements in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.Build and develop teams that are results oriented, highly motivated, empowered, proactive and focused on continued improvementAssist Director of Operations with the Design, establishment, and maintenance of an organizational structure and staffing resources to effectively accomplish the department's goals and objectivesManagement responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; preparing and delivering employee evaluationsResponsible for the growth, retention and overall development of the assigned employee groupAlign with corporate goals and strategies by managing project teams to key metrics and communicating operations performance through reportingManage Project Team employees to ensure that departmental practices, procedures, and expectations are met, and that they are fulfilling their assigned responsibilitiesProvide ongoing coaching and mentoring to Program Managers and Project ManagersImprove customer satisfaction/NPS scoresEnsure that corporate policies and procedures are understood and followedProvide the Director of Operations with regular Project Team performance updatesAssist the Director of Operations in the development of annual Project Team budgetsAttend and contribute to weekly Operations meetingsRequired Education, Skills & Experience:Bachelor's Degree or equivalent work experienceMinimum of 5 years Project Management or equivalent experienceMinimum of 5 years employee leadership/management experiencePreferred Education, Skills & Experience:PMP CertificationWorking knowledge of structured cabling and associated peripherals, voice technologies, VoIP and Point of Sale (POS) systems strongly preferredAbility to collaborate with all internal resources to ensure the highest levels of customer satisfaction are maintainedStrong leadership and development skillsAbility to function in a multi-project environment with changing prioritiesAbility to calculate figures using methods above to determine operational amounts orAbility to anticipate potential problems and proactively troubleshoot to resolve issues.Strong ability to define technical problems, collect data, establish facts, and draw validAnalyze ideas and use logic to determine their strengths andUnderstand new information or materials by studying and working with them.Judge the costs and benefits of a possibleStudy how changes in conditions affectIdentify ways to measure and improve systemThink of new ideas and original or creative ways to solveAbility to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correctAbility to establish and retain customer