Service Manager

Lupient KIA of Milwaukee is looking for an experienced Service Manager to join our team! We have positioned ourselves in the market for exponential growth and are looking for a leader to take charge of fixed operations, focusing on providing a great customer experience, a high quality of work, and a thriving environment that not only attracts and retains customers, but employees alike.ESSENTIAL FUNCTIONS* Hires, trains, counsels, and monitors the performance of service department team* Establishes and maintains good working relationships with customers to encourage repeat and referral business* Ensures that all phone calls and customers are greeted promptly and are given fair estimates on costs and time required for repairs/maintenance* Effectively communicates with team members regarding work direction, expectations, and coaching* Prepares and administers the annual operating budget for the Service Department* Maintains reporting systems required by general management and factories* Monitors daily productivity reports and payroll recordsQUALIFICATIONS* Minimum of 5 years of industry experience with supervisory responsibility* Computer proficiency* Excellent communication, organizational skills, and strong attention to detail* Must demonstrate understanding of basic accounting practices* Must demonstrate ability to read, understand, and troubleshoot financial statement* Must demonstrate ability to create forecasts and marketing plans* Ability to work under pressure and multi-task in a professional manner* Will be required to earn and maintain ongoing industry and factory related training requirementsBENEFITS* Values-driven culture built on integrity, professionalism, excellence and teamwork* Bonuses and incentives* Uncappped earning potential* Tuition reimbursement* Career advancement opportunities* Medical, Dental and Vision insurance* Retirement program* Employee & family discounts on purchases* Mobile phone carrier discount* And much, much more!!As part of the Lupient Automotive Group, an established and respected family-owned dealer in the industry for over 50 years, we realize that our people are our greatest asset, and because of that, we value our employees, invest in them, and support their development toward continued advancement. In addition to being a leader in the industry, we take being a leader in our community seriously, and, therefore, we reinvest by donating our time, efforts, and charitable contributions to many local organizations. If you are committed to advancing your career while being part of a greater cause, come join us in delivering on the high standards the Lupient family is known for Doing the right thing .
Associated topics: customer care manager, customer service manager, guidance, management experience, manager, operations manager, review, supervisor, team manager, telephone