Delivery Center Technician

At Presidio, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients IT challenges. As one of the largest IT-as-a-Service solution providers in the U.S., we combine experience and stability with regional expertise and the unique ability to cover local and global business needs. For more information about Presidio visit our website at or follow us on

Key Responsibilities

• Interact with clients on a daily basis.
• Inspect and troubleshoot assembled equipment to ensure proper installation.
• Inspect and troubleshoot operating parts to ensure proper operation within expected tolerances.
• Assess tools and equipment required to perform scope of job.
• Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer.
• Assembles, aligns, and installs equipment and or software as necessary.
• Documentation and article submission of the Knowledge Base.
• Provide support during off staffed hours.
• Provides phone support as needed.
• Create update, and/or complete tickets in a timely manner.
• Performs related work as apparent or assigned.

Qualifications

• Minimum of 2+ years of experience working in IT professional services, service desk, or call center environment.
• 2 year degree in a computer related field is preferred.
• Ability to handle multiple tasks in fast paced environment.
• Strong work ethic and problem solving skills.
• Experience supporting Microsoft Windows OS 7 or higher.
• Experience supporting Microsoft Office suite (Word, Excel, PowerPoint, Access, Visio, Lync).
• Experience with Microsoft servers and Active Directory administration.
• Experience with Antivirus Software.
• Experience with DHCP, DNS and general network troubleshooting.
• Experience with Microsoft Exchange administration a plus.
• Experience with virtual computing administration VMware, Citrix, or App-V a plus.
• Knowledge of Smartphones and tablets (iPad, Android, Blackberry, etc.) is a plus.
• Experience with a managed services provider is a plus.
• Experience with Kaseya and/or ConnectWise is a plus.

Other Qualifications:

• Frequent Local Travel. Valid Driver s License and Insurance.
• Experience in a call or technical assistance center on Microsoft server environments.
• Excellent customer service skills including phone, follow-up, and availability.

Associated topics: assist, assistance, client, front desk, help, patient, pc, support analyst, technical support, technician i