Customer Service Representative 135618

Are you a Customer Service Representative who is passionate about working with people? Are you a Customer Service Representative who enjoys working in a team environment?

Our client is a people services organization that has been in business since 1982.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will process applications and establish eligibility for energy assistance programs.

• Answer client and vendor questions
• Verify or assist applicants in assembling verification documents
• Review completed forms to ensure all information has been entered for data entry
• Follow up on incomplete forms
• File completed applications
• Determine eligibility and then authorize payments
• Any other duties as needed

WHAT YOU NEED:

• 2+ years of strong customer service experience
• Experience working for a non-profit organization is preferred
• Knowledge of utility and vendor business/collections process is ideal
• Knowledge of federal, state and local regulations related to energy assistance programs is a plus
• Bilingual in English and Spanish is a plus
• Basic skillset in MSWD and Excel
• Must feel comfortable with utilizing the internet
• Passionate to work with people and have strong relationship building skills
• Ability to work and communicate with a wide demographic of applicants.
• Must be adaptable to change and feel comfortable working in a sometimes stressful environment
• Team player and flexible to help others as needed
• Strong verbal/written communication skills
• Must be flexible with scheduling
• Strong work ethic

WHAT YOU GET:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid vacation

GENERAL INFORMATION:

Hours: 37.5 - 39.5 hours per week 8:30am - 5:00pm, contact us for details

Length: Temporary to Hire

Pay for the Customer Service Representative position: $15.00 - $16.00 / hr. - based on experience

Location: Madison, WI

Job ID: 135618

Job descriptions may not include every responsibility or qualification of the position.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

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