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Customer Service Representative

Employer
Aerotek
Location
Minneapolis
Salary
Competitive

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A fortune 500 banking and mortgage company in the Minneapolis area is seeking call center and customer service representatives to join their team.Job Duties Will Include:+ Will research, resolve and respond to customer complaints.+ Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.+ May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters.+ Ensures identified risks and/or problems are clearly documented.+ Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review.+ Other duties may include: project work related to remediation, performance of ongoing reviews as needed. May generate reports and summarize results. Typically performs team leadership and provides work direction.Call Center EnvironmentHours: M-F 8-5 or 7-4 and will need OT as well.Dress Code: Business CasualWill have opportunity to gain work from home status after 3 months of training and meeting levels of expectations.Pay Rate: $16-18/hr DOE**Requirements:**+ 2 years customer service experience+ Excellent computer skills and knowledge of Excel**About Aerotek:****We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing** **Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.****Location:** Minneapolis, Minnesota**Posting ID:** **Pay Rate:** US$16.50 - US$18 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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