Customer Service Representative

DescriptionGrowing e-commerce company is looking for a Customer Service Representative!The role of the Customer Care Representative is to provide effective customer service for all internal and external customers by establishing a working relationship and using excellent, in-depth knowledge of company products and programs as well as communicating the message effectively through mail, telephone, fax, email, online or in person.FUNCTIONAL RESPONSIBILITIES:??? Answer incoming phone calls, but also interact with customers face-to-face, by email or live chat.??? Resolve product or service problems by listening to and clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.??? Take and process orders, handle concerns, process returns/exchanges, calculate charges, and process billing or payments??? Provide artwork, apparel, service information for customers. Take opportunities to upsell products when they arise.??? Act as liaison between customers/artists for information, special requests and custom orders; confer with warehouse to expedite or trace missing or delayed shipments; provide general shipping and order support for artists.??? Compile statistics and prepare various reports for work area or management.??? Perform tasks including cleaning/verifying customer records, mailings and other records.??? Participate in rotating department teams including Quality Leader, Documentation and Training, Transparency Leader and Voice of the Customer.??? Provide support to other departments with special projects and tasks.??? Enhance organizational reputation by accepting ownership for accomplishing new and different demands; exploring opportunities to add value to job and work area accomplishments.??? Contribute to an environment in which all staff are respected regardless of their individual differences and are motivated to improve individual and work area contributions to achieve desired business results.??? Participate in related staff, team and/or task group meetings to ensure constant communication of key items.??? Maintain current knowledge for this position and within the work area through continuing education, subscriptions, certifications and memberships; develop thorough working knowledge of area methods, productivity and quality.??? Conduct a continuous study of internal processes and methods, research new technology and develop proposals for application of such technology for the purposes of cost reduction and process improvement.Position is temporary-to-full-time after 3 months.To be considered for this exciting opportunity, please email your resume and summary of relevant skills to: .**We offer Facetime and Zoom interviews!**Did you know OfficeTeam offers benefit programs like medical insurance, tuition reimbursement, and free training resources to our temporary employees? Call today to register and learn more!Requirements- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired- Basic knowledge in computer software programs and office equipment- Experience using Microsoft Office- Call Center Customer Service experience desired- Prior experience working as a server or barrista is helpful- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers- Strong problem solving and analytical skills- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly- Positive attitude and an engaging businesslike approach- Ability to effectively interact, verbally and in writing- Excellent customer service and office administrative skills- Demonstrated experience performing extensive research to resolve complex customer inquiriesIf you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at or visit to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.?? 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.**Salary:** $13.63 - $15.79 / Hourly**Location:** MADISON, WI**Date Posted:** September 18, 2020**Employment Type:** Temporary**Job Reference:** 04556041**Staffing Area:** Office u0026 Administrative