Customer Support Billing Analyst

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. For additional information, visit , or follow 8x8 on LinkedIn , Twitter , and Facebook .8x8 is looking for a thorough and versatile Customer Support Billing Analyst that would promptly assist customers with any escalations that arise from their customer billing experience. This position is considered to be a Tier 2 Billing position and is involved with larger customers that require in-depth analysis and research. The role will be based in Minneapolis, MN.You will need to be a great team player as you will work with a large team including Billing, Orders and Collections as well as our wide customer base ranging from residential customers to large Enterprise level business clients.Key Responsibilities:??? Meet or exceed productivity metrics.??? Resolve billing escalations.??? Process cases/tickets per company SLA.??? Maintain presence in a billing call queue.??? Process Plan and Price Changes per 8x8 standards.??? Analyze billing statements and issues and be able to communicate the issue and resolution to the customer via both phone and/or email. Job Requirements:??? Be able to resolve payment issues with customers in a professional and respectful manner.??? Self-starter, must be proactive in research, fact gathering and fact checking.??? Proven team player with strong interpersonal skills.??? Must be able to address customers and co-workers professionally via email, letter or phone.??? Excellent organizational skills.??? Be able to follow a schedule of work flow, and keep to monthly calendar of assignments.??? Strong MS Office skills.??? Positive attitude and ability to work in a fast-paced environment.??? Customer service and office administration skills a plus!8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the E-Verify program .View the Participant Poster in English | Espaol .View the Right to Work Poster in English | Espaol .We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at (Include " Reasonable Accommodation " in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here .