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Associate Help Desk Support Tech | IT Support | Fargo

Employer
Sanford Health
Location
Fargo, North Dakota
Salary
Join our team!

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Industry
Technology
Role
Other
Job Type
Long-Term

Job Details


Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
See yourself at Sanford!

Facility: 501 Place Building

Location: Fargo, ND

Shift: 10 Hours - Varied Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Job Summary

Assists the team that serves as initial primary point of contact to Sanford technology end users. Will accept a limited number of calls and electronic requests. Understands entry-level best practices for providing front line support. Demonstrates high regard for learning and adapting to customer service situations. Resolves issues on first call when possible using knowledge retained from training and searching resource materials available. Seeks appropriate resources when necessary. Records issues in the software database.
Possesses the ability to comprehend and retain dynamically changing information relevant to supporting the department and organization. Demonstrates a high level of accountability on all operational duties and adhere to expected standards. Follows documented processes paying close attention to detail. Must demonstrate professional writing skills and complete all phases of call records as directed. Must be able to multi task.

Department Details

Hours - 11:30 a.m. - 10 p.m.
Week 1 - Sunday, Wednesday, Thursday and Friday
Week 2 - Wednesday, Thursday, Friday and Saturday

Qualifications

High School Diploma or equivalent required. Associates’ degree in technology related field strongly preferred.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Job Function: Information Technology

Req Number: R-31814

Featured: No

Company

Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.

Company info
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