Teller

Employer
Bell Bank
Location
Moorhead, Minnesota
Salary
Contact us for details!
Posted
Oct 09, 2020

Teller - Moorhead

 

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

  • Promoting and sustaining our family atmosphere.
  • Providing unequaled personal service to each and every customer.
  • “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position represents Bell Bank to the customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures

Primary Duties:

  • Strive to reach Star Performer status on a monthly basis.
  • Accurately complete teller transactions in accordance with established policies and procedures.
  • Greet customers courteously and refer them to the appropriate area or individual.
  • Collaborate with supervisor to develop and achieve meaningful individual goals.
  • Meet quarterly with supervisor in order to discuss goals, assess progress, develop personal steps for growth and provide feedback.   
  • Work in drive-up teller area as assigned, if applicable.
  • Process mail and night deposits.
  • Keep till, teller line, and customer areas neat and orderly at all times.
  • Develop new business by referring new or additional services to existing customers and prospects.
  • Answer phone promptly and courteously, taking messages as necessary.
  • Assume miscellaneous lobby duties such as date changes, coffee, and maintain information brochures.
  • Fax and make photocopies for customers.
  • Maintain knowledge of check and credit card fraud schemes.
  • Maintain security and confidentiality of the bank at all times.
  • Admit customers to safe deposit boxes.
  • Attend all meetings and training classes as scheduled.
  • Report suspicious customer transactions to the Bank’s Security Officer, Compliance Officer, or Audit Department. (Examples of suspicious activity or unusual transactions are included in the mandatory “Money Laundering” online course.)
  • Maintain knowledge of the various Bank Secrecy Act requirements that apply to the teller transactions. (CTRs, Monetary Instrument Log, OFAC, etc.)
  • Know by name and face as many customers and employees as possible, calling them by name as often as possible.
  • Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
  • Know, understand, and live the company values and bottom line.
  • Perform other duties as assigned.

Job Skills Required:

  • Basic bookkeeping, calculator, and keyboarding skills are necessary.
  • Good communication, listening, and social skills.
  • Ability to prioritize tasks and stay poised under pressure.
  • Ability to work evenings and weekends as scheduled.

 

Schedule:

  • Candidates must be flexible to work evenings and weekends as scheduled
  • Shifts will be between the hours of 7:00 am – 7:30pm, Monday – Friday and 9:00am – 1:00pm on Saturdays.

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