Cobra Billing Specialist
- Employer
- WEX / Discovery Benefits
- Location
- Fargo, North Dakota
- Salary
- Contact us for details!
View more
- Industry
- General
Job Details
COBRA Billing Specialist
The COBRA Billing Specialist will play a key role in the WEX Health COBRA startup by assisting with the development of processes and procedures to include the cash application process, new ACH set up arrangements and management administration of the billing process.
Duties and Responsibilities
- Oversees monthly billing administration
- Initiates money movement
- Reconciles multiple partner accounts
- Resolves billing discrepancies
- Processes payments and refunds
- Assists in creating and documenting COBRA customer service processes, tools and workflows
- Assists in creating new hire training material, as well as training of additional staff for this new initiative
- Provides ongoing training for the COBRA team
- Serves as back up assistance for other COBRA department needs when necessary
Qualifications
- Previous experience with COBRA Services preferred
- Previous experience with startup of a new initiative preferred
- Customer service training or quality experience required
- Ability to work in a team environment as well as independently
- Experience working with various software applications on a day to day basis (Office, Outlook, Web)
- Ability to manage multiple projects
- Excellent written, oral, and interpersonal communications skills
- Ability to work in a fast-paced professional environment
- Detail oriented with excellent analytical, and investigative skills
- Understanding of HIPAA and Privacy Regulations
- Ability to understand the WEX Health product family and Healthcare Industry
Equal Opportunity Employer/Vets/Disability
Company
Since 1987, Discovery Benefits has been simplifying employee benefits administration so our employers, participants and consultants can focus on the things that matter most to them. We do this by offering cutting-edge technology, instant access to information and expertise and superior customer service. That’s the Discovery Benefits difference, and that’s what’s led us to become one of the fastest-growing administrators in the industry.
At Discovery Benefits, culture is more than just a buzzword. We live it out in the way we work together, communicate and innovate, both with our team members and with our clients and participants. Our award-winning culture is deeply rooted in our core values, putting our values into action through our daily work. And because of the hard work we do day in and day out, we take time to recognize our employees by celebrating with different events throughout the year – in other words, we work hard and play hard.
A career at Discovery Benefits, a WEX company, is just what you’re looking for. We’re always on the lookout for motivated, talented team members to join our company. We have offices in Fargo, North Dakota and Brookings, South Dakota, plus we have work-from-home opportunities too!
Discovery Benefits is committed to providing a work environment that is free from discrimination. The company prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, age, mental or physical disability, pre-existing injury, familial status, genetic information, status with regard to marriage or public assistance or participation in lawful activity off company premises during nonworking hours that is not in direct conflict with the essential business-related interests of the company. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment
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