Dispatcher | System Dispatch
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
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Facility: Central Patient Building
Location: Sioux Falls, SD
Shift: 12 Hours - Varied Shifts
Job Schedule: Full time
Weekly Hours: 36.00
Dispatchers must have the basic knowledge and skills necessary to assist in providing patient care and transportation. Depending on job setting, receive requests for either air and/or ground medical transport, initiating the mobilization of the appropriate teams and communicating with referring hospitals/services. Responsible for receiving and coordinating requests for air and ground medical transport requiring the use of Sanford AirMed Flight Teams. Tasks include, but are not limited to, dispatching appropriate aircraft and flight teams, communicating with referring and accepting hospitals/agencies, flight following aircraft, map reading, and data entry using Computer-Aided Dispatch (CAD) software. Communications Specialists must to be able to work in a potentially high-stress and fast-paced environment as part of a team and individually. The Communications Center is the epicenter for all Sanford AirMed communication. Comm Specs will work closely with flight teams, pilots, One-Call nurses, and administration to ensure transports are completed efficiently and patients receive the best care possible.
Applicants should possess excellent written, verbal and interpersonal skills, be proficient at typing and comfortable with a Windows-based operating system. This position requires strong skills in critical thinking, problem solving, relationship building and flexibility. Comm Specs need to be able to prioritize tasks, manage time, and work effectively with minimal supervision. Applicants must be able to work in an area of limited space with one other person for a duration of 12 hours and have the potential to work both day and evening shifts.
12 hour shifts to include weekend rotation.
Small department of 10-11 people from many different backgrounds.
Strong work culture built around clear expectations and accountability.
Self-Schedule with no seniority, shift trading and rotating weekends/holidays.
Opportunity for overtime, night shift pay differential, holiday pay differential.
Open and clear communication encouraged.
High school diploma or equivalent is required.
Depending on location of hire and job setting, formal knowledge and training of Emergency Medical Services (EMS) principles, practices, and techniques or relevant dispatch experience is helpful for this role but not required.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
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Job Function: Emergency Medical Services
Req Number: R-31676