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Senior Call Center Assistant

Employer
Sanford Health
Location
Fargo, North Dakota
Salary
Join our team!

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Industry
Healthcare
Role
Administrative
Job Type
Long-Term

Job Details


Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
See yourself at Sanford!

Facility: 501 Place Building

Location: Fargo, ND

Shift: Day

Job Schedule: Full time

Weekly Hours: 40.00

Job Summary

Performs nutrition care support within parameters set forth by Food Services. Orders entry system for diet changes, answering and responding to phone calls related to nutrition services. Depending on location, conducts nutritional screenings of hospitalized patients. Depending on location, serves as a liaison between call center and nutritional services.
Reviews reports relevant to position and provides necessary follow-ups. Assists with menu selections and menu entries. Ensures proper order of food. Processes supplement and tube feeding orders. Completes calorie counts. Works intricately with dietitians. Serves as a liaison between dietitians and nutritional service department.
Demonstrates ability to work with patients of all ages. Displays ability to recognize and provide for ethic, cultural and religious needs. Possesses knowledge of nutrition and special diets. Performs patient rounding and follows up with patients concerning meals and meal services. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.
Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Possesses excellent customer service skills continuously. Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff. Establishes effective working relationships with co-workers, supervisors and nursing staff. Evaluates and maintains quality control standards.

Qualifications

Minimum of six months experience required. Depending on location, preceptor CDM (Certified Dietary Manager) course
completed within two years of hire and/or a current student in a dictionary program. CDM must be renewed every three years.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Job Function: Facilities and General Services

Req Number: R-32014

Featured: No

Company

Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.

Company info
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